Dockhand/rentals Supervisor, Lake Minnewanka

Your daily pursuit is guiding and motivating your team to deliver exceptional guest service, ensuring every guest has an unforgettable experience.

The starting salary for this role is $19.50 per hour.

This job is posted as part of our seasonal hiring for Spring/Summer, 2025. Preference will be given to candidates who are available for a contract from May 1 - October 18.

• Join an inclusive, global team and make life-long connections.

• Enjoy free access to Pursuit attractions and 50% off for friends.

• Get discounts on hotel stays, dining, and retail.

• Access subsidized mental health and wellness resources.

• Lead and motivate a small team of Dockhand/Rentals Agents
• Train and continuously evaluate the Dockhand/Rentals Agents team on POS systems and safety procedures
• Sustain a safe environment in all areas controlled by Minnewanka Lake
• Participate in the global effort to keep all areas of Minnewanka clean and wildlife safe
• Be prepared for a fast-paced work environment with changing conditions
• Demonstrate a positive attitude and good communication skills
• Ensure that a high level of customer service is given to each guest
• Introduce, teach and enforce safe boating rules and operation of vessels
• Effectively handle guest complaints while adhering to and setting the example of hospitality standards
• Operate POS systems; assist guests in completing rental agreement forms
• Supervise Lake Minnewanka rental area, and provide on water assistance to guests in need
• Perform daily checks on rental boats and docks
• Small daily maintenance tasks

• High attention to detail and excellent communication skills
• Be a self-starter and have a passion for motivating others
• Comfort and experience in providing feedback in a constructive manner to improve employee performance and engagement
• Be solution oriented individual and strive to effectively solve problems in a timely manner
• Ability to multitask in fast paced environments
• Ability to think calmly and clearly in any situation
• Strong customer service skills
• Mechanically inclined
• Pleasure Craft Operator Card (PCOC), support and course reimbursement provided
• Second language an asset
• To honour our commitment to be "Always Honest" all employees must consent to a criminal record check