Front Desk Agent, Mount Royal Hotel

Your daily pursuit is creating a welcoming environment for guests by providing a seamless, safe, and enjoyable experience.

The starting salary for this role is $17.50 per hour.

This job is posted as part of our seasonal hiring for Spring/Summer, 2025.

• Join an inclusive, global team and make life-long connections.

• Enjoy free access to Pursuit attractions and 50% off for friends.

• Get discounts on hotel stays, dining, and retail.

• Access subsidized mental health and wellness resources.

• Work with other hotel staff to personalize the guest experience, encouraging guests to refresh and relax in Canada's most famous national park
• Provide a professional, friendly and efficient check-in and check-out process and coordinates efforts to accommodate any requests
• Act as an ambassador for Pursuit, as well as the surrounding area in Banff National Park, to fully enhance the experience of all guests staying at our Banff Hotels
• Welcome and register arriving guests
• Promote and sell rooms
• Check-out departing guests, review guest accounts
• Post incidental charges to rooms and process payments
• Use proper telephone etiquette
• Handle reservations by phone and in person
• Handle a high-volume of general enquiries
• Provide information on hotel facilities, local points of interest, services in area
• Communicate with other departments
• Respond to guest concerns and complaints
• Assorted clerical duties, maintaining a clean work environment

• Committed to exceptional guest service
• Excellent communication and interpersonal skills
• Must thrive on dealing with people and be guest focused
• Superb attention to detail
• Ability to multi-task while handling high-pressure situations
• Energetic and highly-motivated
• Professional, well-groomed manner - must meet the grooming policies and standards of Pursuit
• Ability to work all days and shifts, mornings, evenings, weekends
• High school or equivalent education
• Bachelor's Degree or related technical school degree preferred
• To honour our commitment to be "Always Honest" all employees must consent to a criminal record check