Front Desk Supervisor, Mount Royal Hotel

Your daily pursuit is creating a welcoming environment for guests by providing a seamless, safe, and enjoyable experience.

The starting salary for this position is $20.00 per hour.

This job is posted as part of our seasonal hiring for Spring/Summer, 2025.

• Join an inclusive, global team and make life-long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.

• Review and verify the work of hotel front desk clerks
• Supervise the activities and coordinate the scheduling of the front desk team
• Arrange training and orientation of all new front desk team members
• Coordination of front desk activities with other departments
• Enter rooming lists in the computer system
• Coordinate handling of all tours and tour policies
• Ensure accurate room counts are kept
• Submit room forecasting and progress reports
• Open and close room availability when necessary
• Effectively handle guest inquiries and complaints
• Learn procedures and functions of hotel front desk clerks

• 2+ years experience in a major hotel, one year of supervisory experience an asset
• Able to speak, read, write and understand the primary language(s) used in the workplace
• Good communication skills, both verbal and written
• Most tasks are performed in a team environment with the employee acting as a team leader
• Able to work with minimal direct supervision
• Basic computational ability
• Basic computer skills
• Knowledge of hotel computer accounting programs, such as Maestro