Guest Experience Agent, Banff Gondola

Your daily pursuit is creating a welcoming environment for guests by providing a seamless, safe, and enjoyable experience!

The starting salary for this position is $18.00.

This job is posted as part of our seasonal hiring for Spring/Summer, 2025.

• Join an inclusive, global team and make life-long connections.

• Enjoy free access to Pursuit attractions and 50% off for friends.

• Get discounts on hotel stays, dining, and retail.

• Access subsidized mental health and wellness resources.

• Greets Banff Gondola guests
• Assisting with ticket sales, combo packages, questions, directions, and guidance in visiting our attractions and the Canadian Rockies
• Use a computerized ticketing systems to issue and process guest ticket
• Handles cash and credit transactions
• Validates tickets prior to boarding
• Performs crowd management and line control
• Be a Memory Maker for our programming events
• Solicit guest feedback
• Assist in keeping work areas clean

• A high level of customer service is paramount, along with attaining a high level of knowledge of the Banff Gondola, its interpretive stations, and the unique natural features and habitat of the area
• A high level of customer service and experience in guest services, or similar
• Attention to detail and good communication and listening skills with local and international guests and staff
• Second language skills highly advantageous
• Solid knowledge of the products and services available in Banff and its surroundings
• Accuracy and efficiency in handling large amounts of cash ($CAD and $US) and debit/credit transactions under fast-paced and busy conditions
• Work in a fast-paced environment and overcome guest objections
• Physical demands including constant use of hands, repetitive actions and speaking, sitting/standing for long periods of time, frequent bending/twisting and working outdoors
• To honour our commitment to be "Always Honest" all employees must consent to a criminal record check