Guest Experience Agent, Lake Minnewanka

Your daily pursuit is creating a welcoming environment for guests by providing a seamless, safe, and enjoyable experience.

The starting salary for this role is $18.00 per hour.

This job is posted as part of our seasonal hiring for Spring/Summer, 2025.

• Join an inclusive, global team and make life-long connections.

• Enjoy free access to Pursuit attractions and 50% off for friends.

• Get discounts on hotel stays, dining, and retail.

• Access subsidized mental health and wellness resources.

• Ensure that a high level of customer service is given to each guest
• Be prepared for a fast-paced work environment with changing conditions
• Demonstrate a positive attitude and good communication skills
• Work in a team environment as well as independently
• Greet and welcome all Lake Minnewanka guests; answer emails and phone calls
• Ensure smooth operation by coordinating tour boats departures; operate radio communication hub
• Operate all POS systems for bookings, ticketing & retails; handle cash and credit transactions
• Understand and promote all products, services and policies offered by Pursuit BJC
• Maintain a clean, organized and fully stocked retail floor
• Sustain a safe environment in all areas controlled by Lake Minnewanka Cruise
• Participate in the global effort to keep all areas of Minnewanka clean and wildlife safe

• Able to work in a team environment as well as independently
• Attention to detail and good communication skills
• Ability to think calmly and clearly in any situation
• Cash handling experience
• Strong customer service skills
• Second language an asset
• To honour our commitment to be "Always Honest" all employees must consent to a criminal record check