Guest Experience Supervisor, Banff Gondola

Your daily pursuit is guiding and motivating your team to deliver exceptional guest service, ensuring every guest has an unforgettable experience.

The starting wage for this position is $20.00.

This job is posted as part of our seasonal hiring for Spring/Summer, 2025.

• Join an inclusive, global team and make life-long connections.

• Enjoy free access to Pursuit attractions and 50% off for friends.

• Get discounts on hotel stays, dining, and retail.

• Access subsidized mental health and wellness resources.

• Make the Banff Gondola experience as inspiring, fun, informative and genuine and as possible for all
  Guest Experience employees and guests
• Support, coach and ensure that each member of the guest experience team (Ticket Agents and Memory
  Makers), provides upbeat and professional guest service that goes above and beyond our guests'
  expectations
• Train new staff members and provide ongoing feedback
• Coordinate management of the Front Office to ensure a smooth operation, problem solve on the spot
  when required, report technical issues in a timely manner
• Serve as the escalation point for customer service issues, handle customer concerns and react quickly
  and professionally
• Help create a positive and encouraging team environment and motivate team to achieve sales goals
• Act as the supervisor on duty - take charge of all guest services and cash handling security for the Banff
  Gondola
• Ensure all areas of the Front Office operations meet expectations from cleanliness standards, employee
  appearance, customer service, safety and environmental standards
• Assist with meeting the financial expectations of the department by ensuring labor costs are kept within
  plan
• Execute all work in a safe, professional manner in compliance with H&S and our Always Honest Policy
• Perform the duties of a Ticket Agent and Explore Rockies Expert as required
• Actively participate in committees

• Proven leadership skills and a passion for coaching and developing employee skills
• Strong customer focus providing friendly, professional and efficient service
• Effective problem solving and critical thinking skills
• Demonstrate high levels of positive energy and a willingness to take on new challenges
• Ability to thrive and lead in a fast-paced environment
• Attention to detail and good communication and listening skills with local and international guests and
  staff
• Second language skills highly advantageous
• Solid knowledge of the products and services available in Banff and its surroundings
• Accuracy and efficiency in handling large amounts of cash ($CAD and $US) and debit/credit
  transactions under fast-paced and busy conditions
• Passion for employee and guest safety
• Excellent organizational and multi-tasking skills
• Proficient in MS Office (Word, PowerPoint and Excel required)
• First Aid Training an asset
• Physical demands including constant use of hands, repetitive actions and speaking, sitting/standing for
  long periods of time, frequent bending/twisting, working outdoors, and may lift, push, and pull up to
  50 lbs.