Logistics Coordinator, Brewster Transportation

Your daily pursuit will involve you playing a pivotal role in our guests’ experience, through handling logistical tasks efficiently and effectively, and maintaining a professional, knowledgeable approach in all interactions. You will be an integral member of the Transportation team, supporting the daily operations of our Brewster Express, Brewster Sightseeing, and Open Top Touring services.

The starting wage for this position is $17.50 per hour, rising to $19.00 per hour after initial training.

This job is posted as part of our seasonal hiring for Spring/Summer, 2025, with a desired start date of March, 2025.

• Join an inclusive, global team and make life-long connections.

• Enjoy free access to Pursuit attractions and 50% off for friends.

• Get discounts on hotel stays, dining, and retail.

• Access subsidized mental health and wellness resources.

• Operational coordination. This includes, but is not limited to; organizing passenger manifests, coordinating and managing additional transportation options (taxi and van services) for pick-up and drop-off services, assisting with ticket sales, luggage handling, welcoming guests, and boarding procedures.
• Create memorable guest experiences by upholding exceptional hospitality standards, staying informed about local events and attractions, anticipating guest needs, and offering personalized recommendations.
• Respond to guest and team inquiries across multiple communication channels, effectively resolving issues and coordinating with other teams.
• Handle administrative responsibilities, including interpreting dispatch assignments, driver duty sheets and passenger manifests, distributing materials as needed, answering phone and email inquiries, updating spreadsheets and reports, producing booking confirmations, following up with clients, and processing payments via POS systems.
• Ensure responsible handling of cash and credit card transactions, and accurately complete all required reports.
• Ensure personal safety, as well as that of our guests and team members, to the best of your ability
• Maintain a clean and organized workspace, addressing any needs as they arise.
• Uphold company values and follow all policies and procedures.

• Guest Experience & Communication: Strong customer service focus, attention to detail, and effective communication. Additional language skills are an asset.
• Adaptability & Teamwork: Proven adaptability and willingness to engage in fast-paced, team-oriented environments.
• Problem Solving & Organization: Effective problem solver with strong organizational, analytical, and pragmatic thinking skills.
• Time Management & Multi-tasking: Skilled in time management, prioritization, and multitasking.
• Self-Motivation & Accountability: Ability to work independently, be self-motivated, and accountable.
• Cash Handling & Systems Proficiency: Experience with cash handling, POS systems, booking systems and Microsoft Office will be beneficial in the role.
• Additional Assets: Public speaking, Class 4 driver’s license, first aid qualifications, and an authentic interest in the Canadian Rockies.
• Physical Demands: Comfortable with physically demanding tasks such as outdoor work, repetitive movements, prolonged standing/sitting, and lifting up to 50 lbs.