Sightseeing Host (Banff), Brewster Sightseeing

You daily pursuit will involve delivering an exceptional guest experience through warm, proactive engagement and effective communication, while ensuring smooth operations and logistical coordination. We expect our Host team to maintain a positive, authentic presence, prioritizing guest comfort and safety, and supporting team efforts to create a seamless, enjoyable experience, through staying informed, organized, and representing Brewster Sightseeing professionally in all interactions.

The starting wage for this position is $17.00 per hour.

This job is posted as part of our seasonal hiring for Spring/Summer, 2025, with start dates in April (plus a limited intake in June).

• Join an inclusive, global team and make life-long connections.

• Enjoy free access to Pursuit attractions and 50% off for friends.

• Get discounts on hotel stays, dining, and retail.

• Access subsidized mental health and wellness resources.

• Engage with guests warmly, fostering meaningful interactions, answering questions, and introducing sightseeing stops.
• Manage tour logistics, timing, and communication effectively, coordinating closely with drivers, as well as transportation and attraction teams.
• Maintain a genuine, positive demeanor; build rapport with drivers to ensure a cohesive and enjoyable guest experience.
• Communicate proactively with both guests and drivers to ensure everyone is informed, comfortable, and well-supported.
• Facilitate smooth off-board and on-board experiences, including guest check-ins, refreshments, and support during excursions, plus providing some interpretive commentary, as required.
• Provide structured and general information to guests, resolving any tour or experience-related issues.
• Stay updated on Pursuit's attractions and local events to share relevant insights.
• Ensure areas are organized and stocked, completing necessary reports and feedback.
• Prioritize safety and support transportation duties as needed, including ticketing, luggage handling, and guest meet-and-greets.
• Represent Pursuit professionally, upholding all policies and core values in interactions with clients, guests, and colleagues.

• Strong customer service skills with keen attention to detail.
• Effective communication; proficiency in a secondary language is an asset.
• Ability to adapt quickly in fast-paced, team-oriented environments.
• Solid foundation in basic math and literacy skills.
• Strong time management, prioritization, and multi-tasking abilities.
• Skilled in problem-solving with a proactive, initiative-driven approach.
• A genuine interest in and knowledge of (or a willingness to learn about) the Canadian Rockies.
• Accountable, self-motivated, and able to work independently.
• Experience interacting with diverse backgrounds and generations.
• Public speaking experience, Class 4 driver's license, and first aid qualifications are assets.
• Physical demands include frequent hand use, repetitive actions, prolonged sitting/standing, bending, twisting, outdoor work, and lifting/pushing/pulling up to 50 lbs.
• Required to spend at least one night per week in Jasper (accommodation provided).