Tour Operations Supervisor, Lake Minnewanka

Your daily pursuit is mentoring and leading your team, ensuring every guest enjoys a captivating journey filled with stories, insights, and memorable moments as they explore the wonders around them.

This job is posted as part of our seasonal hiring for Spring/Summer, 2025.

• Join an inclusive, global team and make life-long connections.

• Enjoy free access to Pursuit attractions and 50% off for friends.

• Get discounts on hotel stays, dining, and retail.

• Access subsidized mental health and wellness resources.

• Be prepared for a fast-paced work environment with changing conditions
• Demonstrate a positive attitude and good communication skills
• Ensure that a high level of customer service is given to each guest
• Deliver high-standard interpretive commentary on board each tour
• Safely operate tour boats, in accordance with Transport Canada regulations Master Limited <60 Ton
• Participate in the global effort to keep all areas of Minnewanka clean and wildlife safe
• Stay up to date with private chartered cruises and ensure proper preparations are made in terms of set up and food/beverage
• Set the standard and motivate a team of up to 15 to complete day to day tasks and ensure smooth daily operations
• Oversee and conduct interpretive tour evaluations throughout the season
• Assist with interpretive guide training and provide constructive feedback throughout the season
• Ensure smooth operation by coordinating tour boats departures; operate radio communication hub
• Operate all POS systems for bookings, ticketing & retails; handle cash and credit transactions
• Understand and promote all products, services and policies offered by Pursuit BJC
• Maintain a clean, organized and fully stocked retail floor
• Effective handling of complaints and disputes while adhering to and setting the example of hospitality standards
• NOTE: Transport Canada regulations state that  In Canada only Canadian or Permanent resident of Canada can work on Canadian vessels. TC form #82-0701

• High attention to detail and good communication skills
• Comfort and experience in providing feedback in a constructive manner to improve employee performance and engagement
• Ability to multitask in fast paced environments
• Ability to think calmly and clearly in any situation
• Be a self-starter and have a passion for motivating others
• Ability to focus attention on guests’ needs and work cohesively as a team remaining calm and courteous in a high volume, fast paced environment
• Desire and passion to lead a team by example and set standards for hospitality
• Be solution oriented and strive to effectively solve problems in a timely manner
• Strong customer service skills
• Strong interpersonal skills
• Public speaking skills
• Mechanically inclined
• Second language an asset
• Cash handling experience
• Master Limited <60 Ton an asset
• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

• Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.
• Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.
• Independent. You’ll spend your days in and around our amazing properties. 
• Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog. 
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.