Concessions Customer Service Representative

Join us for the upcoming 2025 summer season! The Wilder Institute/Calgary Zoo is looking for Concessions Customer Service Representatives (CSR) to join our enthusiastic and energetic team in Concessions, delivering exceptional food service to visitors. The Concessions CSR may be responsible for food preparation, food service, alcohol service, clean-up, and cash/transaction management. This position will have the opportunity to work in various locations across the zoo grounds and experience all that the organization has to offer.

Our Purpose | We act for wildlife; saving species and inspiring people to join us.

Our Core Values | Drive impact, nurture connection, cultivate hope, and be bold.

Contract:

• Start Date: Flexible starts in April, May or June.
• Contract End Date: September 2025

What you will do:

• Food preparation for the day ensuring proper rotation and food quality
• Cook food on demand (hot dogs, hamburgers, French fries, etc.)
• May Serve basic alcoholic drinks in some locations (canned beer/wine/coolers, shots, etc.)
• Operate and clean food equipment according to set standards
• Operate the cash registers and balance cash
• Clean all restaurant areas (tables, patios, equipment, floors, windows, ledges, etc.)
• Operate concession outlets and carts independently on zoo grounds according to set standards
• Provide exceptional customer service and service recovery to guests at all times
• Follow proper cash handling procedures
• Follow all zoo policies and procedures
• Contribute to a positive team environment
• Follow health and safety guidelines including safe food handling procedures

What you will bring:

• ProServe Certification is required at outlets serving alcohol
• Experience working in concessions prep or line experience is a strong asset
• Superior customer service skills
• Ability to work as part of a team as well as independently
• Preference will be given to candidates with full-time availability

Working Conditions:

• Standing during entire shift
• Weekday, weekend, and holiday work is required
• Generally day shifts end no later than 7pm, very occasional evening shifts with notice given prior to being scheduled for evenings
• Working in a variety of indoor and outdoor conditions including heat, sun, pollen, cold, smoke, etc.
• Pushing, pulling, and lifting up to 30 lbs.

The Wilder Institute/Calgary Zoo is an outdoor facility and all staff working at the zoo must be comfortable working in a large variety of outdoor conditions. The Wilder Institute/Calgary Zoo follows the advice of Environment Canada when responding to temperature and air quality issues. The Wilder Institute/Calgary Zoo is a no smoking environment including vaping.

What We Offer:

• Discounts on food, beverage, and merchandise
• Participation in the Staff Pass Benefit program
• A fun, rewarding work environment and the opportunity to work in a park full of wild animals

Are you ready to join one of Canada's leaders in wildlife conservation? If this position suits your skills, experience and personal attributes, we want to talk to you!

Apply by doing the following:

1. Watch this video about the conservation work being done at the Wilder Institute/Calgary Zoo. (https://www.youtube.com/watch?v=8J1VH1MBXm0)
2. Submit your resume and optional cover letter via our online application system.
3. Fill in the application questions:
   • Would you prefer a Front of House or Back of House position? (further details provided in the question)
   • If hired, when would you be available to start?
   • Approximately how many hours would you like to work per week?
   • Please list any vacation or time off requirements for the length of the contract.
   • Do you currently hold a valid ProServe Certification?
   • Fill in your availability

Applicants must be legally entitled to work in Canada.

If this position is a fit for you, we encourage you to apply with a resume. Applications will remain open until positions are filled.

The Wilder Institute/Calgary Zoo strives to cultivate a workplace in which everyone feels welcome and empowered to bring their authentic selves to work. As a conservation organization, we respect and value the diversity of all life and come together as individuals and teammates to achieve the organization's mission and vision. We recognize the value of diversity, equity, and inclusion, and work to advance our culture to ensure diverse viewpoints are heard and everyone has an equitable chance to succeed and thrive.

All candidates are thanked for their applications and advise that only those selected for interviews will be contacted.