Industries
Arts, Entertaiment, Culture and Leisure
Categories Bar, Club, Lounge, Food & Beverage Coordinator, Gambling, Casinos, Kitchen, People Monitoring, Reception, Customer Service, Room attendant, Security, Monitoring
Calgary, AB • Full time
Responsibilities:
The Slot Supervisor reports to the Senior Slot Supervisor for supervision of the gaming terminal operation.
Ensure that gaming terminal personnel perform their described duties.
Settle patron disputes based on technical recommendations.
Ensure hand pays are made to jackpot winners.
Initiate/witness jackpot wins and promote slot events.
Conduct inquiries into patron claims or complaints and request a Technician when required.
Ensure the Senior Slot Supervisor and AGLC are advised immediately of suspected theft or illegal activity.
Process and pay TITO tickets over a value of $5,000.00.
Perform duties of a slot cashier when required, floor attendant as well as covering staff breaks.
Complete discrepancy reports.
Ensure duties are performed in accordance with AML procedures.
Unload and reload ATM’s and TRK’s.
Complete balance of ATM’s and TRK’s.
Count, verify and balance the Vault.
Run at participating in Slot promotions.
Payout of jackpots exceeding $10,000.
Monitor and initiate all Slot Department initiatives including overseeing large winnings and ensuring the cage is running efficiently.
Resolve guest disputes, machine malfunctions (in conjunction with AGLC), and resolve team member issues. See each issue through to its conclusion and keep clear communication with the Slot Supervisor.
Report all operational issues to the Slot Supervisor or Slot Manager.
Promote and maintain the highest levels of integrity and customer service.
Ensure the Slot Department is operating efficiently and successfully in all areas.
Ensure proper implementation of established policies and procedures.
Work with security to ensure slot pulls are done safely and efficiently.
Work with Supervisor to complete schedules and to schedule employee vacation time.
Ensure outstanding guest service by responding promptly to guest needs and requests for service.
Build team spirit through positive reinforcement and recognizing excellence in the workplace. Focus on resolving conflict and maintaining confidentiality.
Continuously work to improve processes and service.
· Develop and mentor slot department’s team members, provide support, expertise, and motivation to all slot positions.
Qualifications:
Strong leadership, organizational and customer service skills
Customer service is paramount
Criminal Record Check and current AGLC registration gaming license.
AML Certification
Acquire the “Responsible Gambling” Certification for Slot Machines & VLT’s (These courses can be achieved through the AGLC website at no cost).
Working knowledge and ability to use Outlook, Word and Excel.
Strong leadership and communication skills with ability to maintain good rapport between all departments and ownership.
Professional demeanor and ability to approach situations in a tactful manner.
Ability to work calmly under pressure and treat others with respect regardless of their status or position.
Accept responsibility for own actions.
A passion for providing excellent service and full alignment with the organization’s vision.
Strong willingness to learn about guest needs and wants.
Working Conditions:
Essential duties involve working with large numbers of people in an indoor environment. This position requires physical exertion including:
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