Loilty Rewards Event Staff

About OEG Sports & Entertainment:

OEG Sports & Entertainment delivers North America's leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL's three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL's Bakersfield Condors. OEG operates Rogers Place, North America's premier and most technologically advanced sports and entertainment venue. The 18,647 seat, $480 million arena is among the most technologically enabled sports facilities in North America as well as the first LEED Silver-certified NHL Facility in Canada.

Our vision is to be a Global Leader in Sports & Entertainment. Together, we inspire our fans by connecting them to their passions, which is ours as well! We play hard as a team, and with devoted integrity towards our common purpose. We have commitments to innovation and growth, combined with performance excellence that ensures a fair return on investment. We develop our people to be leaders in our industry, and we invest in our communities. Through our world class talent, we strive to WIN. ON and OFF the ICE.

About the Role:

The Edmonton Oilers launched LOILTY Rewards in September 2023. This free program allows Oilers fans to earn and redeem points simply through their actions as supporters of the hockey club. The Loyalty Gameday Lead will be responsible for managing the LOILTY Rewards stand during all Oilers home games in the 2024/2025 season at Rogers Place. The booth is designed to attract new members to the program, engage fans in the arena using gamification tools, and answer questions, similar to a customer service desk.

Your Focus in this Role:

• Be a LOILTY Rewards ambassador, representing the program at the designated activation stand during all Oilers home games
• Set up the activation stand with display items and promotional assets before the event doors open (60 minutes prior to puck drop)
• Attract new fans to join the program using promotional materials
• Run interactive games (quizzes, trivia, theme-night games) for fans utilizing a display screen
• Manage giveaways, prizes, and additional rewards for program members on-site
• Assist customers with their questions about the program and any potential issues, collect unresolved requests, and report them to the manager after each event

Does this sound like you?

• You are a confident and enthusiastic person who enjoys interacting with people
• You are focused on execution and are customer-oriented
• You possess excellent communication skills that enable you to initiate conversations and capture fan's attention
• You are comfortable with basic gamification platforms
• You have a passion for the sports industry and are seeking an entry-level position to kickstart your career
• You are available to work according to the Oilers' home schedule at Rogers Place—41 regular season home games of 4-5 hours each night

Education, Experience and Skills:

• Experience in customer service, hospitality, or retail.
• Proven experience as a member of a promotional or event team is an asset.

Next Steps

Thank you for your interest in joining our team! Those moving forward in the process will be contacted by a member of our team.

Stay in Touch!

Official Edmonton Oilers Website | NHL.com