Accommodation Supervisor

Reports To: Human Resources Manager

Position Overview:

The Staff Accommodations Supervisor is the front-line contact for all employee's and tenants residing in RMSI-JTAC (Ski Marmot Basin) owned or leased housing units, as well as the staff accommodations for the Jasper Riding Stables.

The incumbent corresponds with prospective tenants, plans for their arrival, checks them in, deals with tenant concerns and issues or lease infractions, and handles check-outs. They conduct regular inspections of properties, dealing with property deficiencies and emergencies as required.

This is a full-time, year-round role with RMSI-JTAC (Ski Marmot Basin), including the Jasper Riding Stables. The incumbent must be able to work flexible shifts, including evenings, weekends, and holidays and remain on call with a company cellphone.

Alberta Employment Standards regarding probationary periods apply.

**Private housing and a company vehicle (for work use only) are available for the successful candidate.**

Job Duties/Responsibilities:

• Prior to a move-in ensure all accommodations are cleaned, furniture is adequate, and nothing is broken.
• Organize staff arrivals with the Human Resources Department and incoming staff. Move-in season can start as early as mid-September and typically ends in mid-December.
• Pick-up new employees at bus, train, or other scheduled place at various hours of the day and evening; move them into their allotted accommodation.
• Organize cleaning of all accommodations if/when required. Organize and supervise a team of cleaners if/when required.
• Attend to maintenance and repairs needed at residences, including removal of broken items and trash to the transfer station. Outsource to contractors when required with collaboration from Maintenance team.
• Continuously monitor yard work and snow removal.
• Complete all documentation (rental agreement, inspection report, rules & regulations, resident fire safety, etc.) for The Company and tenants.
• Conduct regular inspections of the accommodations.
• Ensure that residences have utilities under the proper name (landlord or RMSI-JTAC as requested).
• Working directly with the Finance team to ensure incoming corporate leases are signed, filed, and paid on time.
• Placing orders as required for items such as furniture, kitchen gadgets, cleaning supplies, etc.
• Communicate directly with corporate landlords to secure and release seasonally rented units.
• Conduct yearly inspections of all properties as required (furnace, water heater, structure, furniture and appliances) with members of Management.
• Manage & document Rental Deductions, Rental Charges, Rent Arrears, Damage Deposit Accrual and Refunds. This will be in collaboration with the Finance department regarding both tenants and landlords. Ensuring that this is done in a timely manner alongside our rent deadlines is vital.
• Arrange for hostel or hotel stays as required. Developing a relationship with the local hostel/s will allow for a smooth transition during busy times that require large groups of tenants relocating to hostels.
• Work with the Transportation team to assist with needs such a debris removal, mail delivery, and tenant relocations.
• Organize and complete the move-out & unit release season for all tenants and corporate leases. This can start as early as mid-March and end mid-May.
• Prepare for summer leases including company tenants in town and at the Stables, as well as corporate leases who will rent the Company's rooms/homes.
• Assist as required with the re-build of Company units, including placing orders for and setting up furniture.
• Regularly check on deliveries at the post office and ensure anything for the department is properly delivered and set up in a timely manner.
• Communicate with tenants, landlords, tour operators, and colleagues regularly via multiple channels such as text, call, email.
• All other duties as assigned.

Qualifications:

• Supervisory experience.
• Class 5 Alberta Driver's License with Clear Driving Abstract.
• Strong communication skills, both verbal and written.
• Excellent time management and organizational skills.
• Computer proficiency is vital, especially with Outlook and Excel.
• Demonstrated Conflict Management skills.
• Ability to work as a team player as well as collaborate with third parties and contractors.
• The desire and ability to build strong working relationships.
• An understanding of the ski industry and seasonal cycle of accommodations.
• Patience when working with a wide age range of tenants as well as external contacts.
• Flexibility to work a fluctuating schedule.
• Ability to enforce professional boundaries in a small town when acting as a Supervisor and Landlord for 150+ tenants.
• Knowledge of the Residential Tenancy Act of Alberta is an asset.

Core Competencies:

• Demonstrated strong prioritization, time management, planning and organizational skills.
• Analytical skills.
• Proficiency in Excel and Outlook.
• Critical thinking skills.
• Highly customer focused.
• Ability to work with tight deadlines.
• Able to work a flexible and changing schedule.
• Able to work independently and as part of a team.
• Deal with urgent and high-pressure situations like power failures, pipe breaks and flooding, appliance breakdowns, tenant or landlord concerns, etc.
• Demonstrated leadership for communicating with different departments, cultures & mind sets to accomplish position objectives and responsibilities.

Compensation Package:

• Competitive salary
• Private Accommodations available
• Company vehicle use
• Enrollment in The Company's benefits plan
• Season pass to Marmot Basin
• RRSP matching program as per policy
• Professional Development opportunities
• All other staff discounts