Assistant Retail Store Manager, Jasper Skytram

Your daily Pursuit is leading the retail team in offering unique, locally inspired products while creating a welcoming atmosphere for our guests.

The starting salary for this position is dependent on experience.

This is full-time, regular position beginning February 25, 2025.

• Join an inclusive, global team and make life-long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.

• Support the General Manager & Director of Retail in providing ongoing retail, product and customer service training to new and existing staff
• Assist with seasonal employee onboarding, hiring, orientation and training
• Assist in planning, organizing, and conducting merchandise changeovers or products moves following Pursuit’s operating plans
• Strong focus on store operations, focusing on team member and customer engagement
• Leading by example and upholding Pursuit’s four core values of Safety First, Honour Place, Anticipate & Bring Your Best
• Assist in managing monthly budgets and forecasts by managing weekly schedules, weekly sales targets and adjusting as needed based on business levels and demands
• Provide leadership and support to one Retail Supervisor and seven (7) Retail Attendants
• Perform coaching and performance reviews when necessary, communicating action plans and performance results with the General Manager
• Ensure floor is fully stocked with product
• Communicate directly with Retail Inventory Team on floor and on-hand inventory and order suggestions
• Train and manage employees on all POS systems and operational tasks
• Manage store inventory, communicate any expired and/or damaged products to Retail Inventory plan as per Pursuit’s operating plan
• Assist with all stages of ordering, receiving, and organizing product as needed
• Professionally and effectively handle any customer issues or concerns, train Retail Team on refunds/exchanges and common customer issues
• Other duties as assigned

• 2-4 years in hospitality with previous supervisory skills is an asset.
• Must be comfortable working with heights, as the role involves working in retail outlets both at the base and summit stations of the SkyTram
• Strong computer proficiency (Word, Excel, POS).
• Passionate about hospitality and creating memorable experiences for guests.
• An ability to guide staff, provide positive reinforcement, and encourage success.
• Strong ability to multitask and prioritize in a fast-paced environment.
• Able to practice conflict resolution and problem-solving skills during stressful situations.
• Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment at high altitudes. Be prepared for all weather conditions (Snow, Rain, Wind, Hail).
• Secondary language skills are an asset.
• Valid driver’s license (Class 4 Alberta driver’s license is an asset)
• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check