Food & Beverage Manager, Chateau Jasper + Lobstick Lodge

Exciting full-time year-round opportunity to manage the restaurant Silverwater at the Chateau Jasper and the Food & Beverage Operations at Lobstick Lodge.

The role of Food & Beverage Manager is to lead a Food & Beverage (F&B) team within our seven Jasper Lodging (JL) properties. You will be responsible for leading our team to provide world class service to our hotel guests, visitors of Jasper, and also for wedding parties / elevated conference attendees. Supervise daily restaurant operations and monitor compliance with all F&B policies, standards, and procedures. Manage day-to-day operations ensuring that quality, standards and guest expectations are met. Maintain the operating budget and verify that standards and legal obligations are followed. Develop specific goals and plans to prioritize, organize, and accomplish work.

• Competitive Salary
• Paid time off
• Complimentary employee meals
• Employee benefits card with industry leading benefits package
• Subsidized off site housing available
• 5% RRSP matching
• Ability to make a difference through Promise to Place as part of our Corporate Social Responsibility initiatives.
• Discounted rates for lodging, food and beverage and more at Pursuit owned establishments and attractions.
• Career development Opportunities, both in Alberta and Nationally

• Providing daily oversight to all F&B outlets within assigned JL property and support other Pursuit properties as needed.
• Become deeply ingrained in all day-to-day operations and logistics of the organization.
• Adhere to operational needs and meet financial objectives.
• Consistently delivering exceptional guest service
• Reports to the Operations Manager and Director of Food Beverage Jasper
• Translate vision and strategy into actions designed to grow the business.
• Provide leadership and coaching that fosters an environment of problem solving, teamwork, accuracy, and improved business practices.
• Understands employee positions to perform duties in employees' absence.
• Develops specific goals and plans to prioritize, organize, and accomplish and manage time.
• Attract and retain, superior talent, train, coach and mentor.
• Monitors and maintains the productivity level of employees.
• Verifies that all team members/supervisors understand the brand specific philosophy.
• Maintains the operating budget, and verifies that standards and legal obligations are followed.
• Assist and train Supervisors/Assistant Managers and hourly employees.
• Celebrates and fosters decisions that result in successes as well as helping team members learn from opportunities.
• Run the business like your own, make solutions-based strategies to meet financial, team member and guests wishes.
• Be a positive example for team members.
• Anticipate key issues and informational needed and be prepared to discuss ongoing performance and functions that will enhance the performance of all food and beverage within the operations.
• Participate in the forecasting and budgeting process and manage variable expenses to achieve financial metrics.
• Manage monthly forecasts, inventories and operating costs for the various outlets to maximize revenue and minimize expense (Labour, COGS & Supplies & Misc.)
• Prepare staff schedules, payroll and gratuity submissions for team members.
• Make employee and guest safety cultural a cornerstone to maintain our reputation as an industry leader and guest safety advocate.
• Ability to manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
• Assist the properties with efficient and comprehensive use of Pursuit's Inventory Management System for accurate COGS reporting.
• Collect, communicate and lead the efforts to know and understand our guests, guest trends, innovation, and product development.
• Interact with guests to obtain feedback on product quality and service level; review feedback from guests through Guest Experience platforms and drive goals to increase scores.
• Assist with planning and execution of functions, events, and menu launches.
• Work collaboratively and efficiently with multiple teams across Pursuit.
• "Promise to Place" ensure sustainability programming that represents the values at the heart of Pursuit; specifically, honoring place through stewardship, respect and community.
• Maintain core standards, monitor quality and demonstrate knowledge of a brand specific service culture.
• Respond to guests in a timely manner for guest service and departmental requests (in person and online).
• Proactively deal with guests concerns.
• Create and nurture a property environment that emphasizes motivation, empowerment, teamwork and passion for providing great service.

The ideal candidate will possess the following knowledge, skills and abilities:

• 3-5 years of leadership experience in food and beverage, as part of a hotel would be considered an asset.
• Thrive in a fast paced and high energy work environment with an element of seasonality.
• Experience with best-in-class operating systems, training, staff development.
• Experience with successfully managing operations in large, complex operations.
• Expertise in building relationships and working on teams across all levels of an organization, particularly with operating teams, line supervisors, seasonal staff from a broad range of cultural and ethnic backgrounds.
• Great communication via multiple forms to co-workers (telephone, written, verbal e-mail).
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance with a roaster of 50-150 employees.
• Performs hourly job function if necessary.
• Always extends professionalism and courtesy to team members.
• Comprehends budgets, operating statements and payroll progress report.
• Performs other duties, as assigned, to meet business needs.
• Capable of inspiring teams to drive quality and performance within the organization.
• Experience with financial management and creating strong employee and guest satisfaction.
• The ideal candidate would have strong experience across a broad range of food and beverage activities, meetings/events, and functions.
• Wine knowledge, fine dining and financial acumen in a managerial position is an asset.

• Beautiful. You'll work in an iconic, unforgettable and inspiring locations. You'll see amazing scenery and wildlife. You'll participate in team events - and fun!
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog.
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together - these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.

Equal Employment Opportunity Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at BJCtalent@pursuitcollection.com

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.