Food & Beverage Supervisor, Pursuit Jasper
What will be your daily pursuit?
Our Pursuit Jasper team is diverse collection comprised of 7 superb hotels (Pyramid Lake Lodge, The Crimson, Marmot Lodge, Chateau Jasper, Lobstick Lodge, Forest Park Hotel, Miette Mountain Cabins) and 4 fantasitc restaurants (Aalto, Terra, Hearthstone Lounge, Silverwater). By applying for this role, you'll be considered for a position at one of these incredible locations. At the heart of our team is a spirit of collaboration, so you may have the chance to work across multiple locations, meet amazing people, and have the summer of a lifetime!
What will your compensation be?
The starting salary for this position is $19.50 per hour.
When does this adventure begin?
This job is posted as part of our seasonal hiring for Spring/Summer, 2025.
What perks can you expect?
- Join an inclusive, global team and make life-long connections.
- Enjoy free access to Pursuit attractions and 50% off for friends.
- Get discounts on hotel stays, dining, and retail.
- Access subsidized mental health and wellness resources.
What will you do in this job?
The Food & Beverage Supervisor under general direction trains and directs frontline staff to perform their duties to Guest Experience standards. Responsibilities include:
- To act as the Location Manager in the absence of the Manager covering vacation and days off
- Preparation and verification of daily cash reports
- Ensuring accurate cash, debit, and credit card transactions
- Involved in the placing of and receiving food orders
- Coordinate food and beverage inventories
- Interacts with customers and maintains the highest level of customer service
- Receive payment for all services provided to the customer
- Listen to and resolve any customer complaints
- Ensure the restaurant area is clean and organized at all times
- Serve tables, bartend as required
- Uphold the high standard of environmental stewardship expected for all employees
- Report all maintenance and repair needs to the Location Manager
- Report and assist the Location Manager with performance management of employees
- Ensure opening and closing checklists are up to date and being used properly daily
- Detailed daily communications; to staff via lineups and on the floor discussion, to leadership via shift pass ons, in addition to daily shift reports outlining the shift in detail
- Motivate staff and have an influential part in in team building and bonding
- Lead GEM and tour functions;
- Printing and advance review of BEO's
- Setup and service of all events - ensuring no details are missed and the guest experience is seamless
- Completion of GEM and Tour Billing ensuring accuracy and timeliness
What skills and experience do you need for this job?
- Hospitality certification preferred
- Minimum three (3) years' experience in restaurant operations with supervisory experience
- Proserve and WHIMIS certification
- Excellent knowledge of food & beverage service
- Good knowledge of wine, spirits and beer
- Excellent communication, interpersonal, guest and public relations skills
- Neat and clean in appearance and work habits
- Ability to accept and give direction
- Ability to motivate train and provide on-going coaching
- Be able to work with minimal supervision
- Ability to work within a team
- Positive attitude
- Ability to deal with guest challenges and solve problems as they arise
- Able to work all shifts including split shifts