Food & Beverage Supervisor, Silverwater Chateau

The Food and Beverage Supervisor under general direction trains, schedules and directs frontline staff to perform their duties to Guest Experience standards!

The starting wage for the role is $20.00 / hr

This is a full-time, year round position beginning in March 2025.

• Join an inclusive, global team and make life-long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.

• To act as the Location Manager in the absence of the Manager covering vacation and days off
• Preparation and verification of daily cash reports
• Ensuring accurate cash, debit, and credit card transactions
• Involved in the placing of and receiving food orders
• Coordinate food and beverage inventories
• Interacts with customers and maintains the highest level of customer service
• Receive payment for all services provided to the customer
• Listen to and resolve any customer complaints
• Ensure the restaurant area is clean and organized at all times
• Serve tables, bartend as required
• Uphold the high standard of environmental stewardship expected for all employees
• Report all maintenance and repair needs to the Location Manager
• Report and assist the Location Manager with performance management of employees
• Ensure opening and closing checklists are up to date and being used properly daily
• Detailed daily communications; to staff via lineups and on the floor discussion, to leadership via shift pass ons, in addition to daily shift reports outlining the shift in detail
• Motivate staff and have an influential part in in team building and bonding
• Lead GEM and tour functions;
  • Printing and advance review of BEO's
  • Setup and service of all events - ensuring no details are missed and the guest experience is seamless
  • Completion of GEM and Tour Billing ensuring accuracy and timeliness

• Hospitality certification preferred
• Minimum three (3) years' experience in restaurant operations with supervisory experience
• Proserve and WHIMIS certification
• Excellent knowledge of food & beverage service
• Good knowledge of wine, spirits and beer
• Excellent communication, interpersonal, guest and public relations skills
• Neat and clean in appearance and work habits
• Ability to accept and give direction
• Ability to motivate train and provide on-going coaching
• Be able to work with minimal supervision
• Ability to work within a team
• Positive attitude
• Ability to deal with guest challenges and solve problems as they arise
• Able to work all shifts including split shifts