Front Desk Agent, Miette Mountain Cabins

Your daily pursuit is creating a welcoming environment for guests by providing a seamless, safe, and enjoyable experience!

The starting salary for this position is $18.00 per hour.

This job is posted as part of our seasonal hiring for Spring/Summer, 2025.

• Join an inclusive, global team and make life-long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.

• Process telephone calls
• Process group arrivals and departures
• Register arriving guests and assign rooms
• Process guests' departures, calculate charges and receive payment
• Take, cancel, and change room reservations
• Resolve minor guest complaints and refer to Hotel Manager or Front Desk Supervisor as required
• Refer major guest complaints to Hotel Manager or Front Desk Supervisor
• Balance cash and complete balance sheets, cash reports and related forms
• Provide information on hotel facilities and services, and local points of interest
• Arrange services required for guests with special needs
• Provide information regarding room status and special guests to other departments
• Learn the Emergency Response Manual thoroughly
• Learn the Night Audit procedures.
• Perform related Front Desk duties as directed by Supervisor

• Previous experience or education an asset
• Neat and clean in appearance and work habits
• Pleasant, outgoing personality
• Knowledge of languages is considered an asset
• Ability to accept direction
• Solid understanding of guest service principles
• Good communication skills
• Ability to accept direction
• Knowledge of computers, will train
• Typing skills an asset
• Ability to work within a Team
• To honour our commitment to be "Always Honest" all employees must consent to a criminal record check
• Comfortable standing for long periods of time (up to 8 hours)