Front Desk Agent, Pursuit Jasper
What will be your daily pursuit?
Our Pursuit Jasper team is diverse collection comprised of 7 superb hotels (Pyramid Lake Lodge, The Crimson, Marmot Lodge, Chateau Jasper, Lobstick Lodge, Forest Park Hotel, Miette Mountain Cabins) and 4 fantasitc restaurants (Aalto, Terra, Hearthstone Lounge, Silverwater). By applying for this role, you'll be considered for a position at one of these incredible locations. At the heart of our team is a spirit of collaboration, so you may have the chance to work across multiple locations, meet amazing people, and have the summer of a lifetime!
What will your compensation be?
The starting salary for this position is $18.00 per hour.
When does this adventure begin?
This job is posted as part of our seasonal hiring for Spring/Summer, 2025.
What perks can you expect?
- Join an inclusive, global team and make life-long connections.
- Enjoy free access to Pursuit attractions and 50% off for friends.
- Get discounts on hotel stays, dining, and retail.
- Access subsidized mental health and wellness resources.
What will you do in this job?
Front Desk Agents ensure guests receive the best service possible from our properties. They provide guests with their requested room, address their needs, and resolve any complaints they may have throughout their stay. Responsibilities may include:
- Process telephone calls
- Process group arrivals and departures
- Register arriving guests and assign rooms
- Process guests' departures, calculate charges and receive payment
- Take, cancel, and change room reservations
- Resolve minor guest complaints and refer to Hotel Manager or Front Desk Supervisor as required
- Refer major guest complaints to Hotel Manager or Front Desk Supervisor
- Balance cash and complete balance sheets, cash reports and related forms
- Provide information on hotel facilities and services, and local points of interest
- Arrange services required for guests with special needs
- Provide information regarding room status and special guests to other departments
- Learn the Emergency Response Manual thoroughly
- Learn the Night Audit procedures.
- Perform related Front Desk duties as directed by Supervisor
What skills and experience do you need for this job?
- Previous guest facing / recepionist experience or education an asset
- Neat and clean in appearance and work habits
- Pleasing, outgoing personality
- Knowledge of languages is considered an asset
- Ability to accept direction
- Solid understanding of guest service principles
- Good communication skills
- Knowledge of computers, will train
- Typing skills an asset
- Ability to work within a Team