Guest Experience Agent, Pyramid Lake Lodge

Your daily pursuit is creating a welcoming environment for guests by providing a seamless, safe, and enjoyable experience.

The starting salary for this position is $18.00 per hour.

This job is posted as part of our seasonal hiring for Spring/Summer, 2025.

• Join an inclusive, global team and make life-long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.

• Provide an exceptional hospitality-focused informational and sales interaction with guests visiting Pyramid Lake
• Be current and up to date on all Pursuit attractions, products and promotions along with our other services/experiences provided on site
• Provide information and answer questions about general knowledge of the Jasper area
• Coordinate guest equipment rentals, i.e. canoes, kayaks, paddle boats, motor boats, and bikes.
• Cleary communicate safe boating and equipment policies via a guest 'Safety Talk'.
• Ensure that rental boat agreements and releases are thoroughly understood, completed correctly, properly filed and adhered to
• Ensure all safety equipment is included in every boat rental (i.e. bailer, rope and paddle).
• Monitor guest activities on Pyramid Lake to ensure safety compliance.
• Maintain proper inventory of all boats, bikes and safety equipment throughout the day.
• Keep all rentals (i.e. life vests, oars and paddles) clean and in good working condition.
• Report any damages or wear and tear of boats and bikes to the Maintenance Team.
• Maintain a high level of cleanliness of the boat house, beach, lawn and dock.
• Assist in retrieving capsized boats and support Parks Canada with recovery efforts if requested.
• This position acts as a 'floater' providing additional support and assistance to:
  • The Front Desk; answering and directing telephone calls, assisting with arrivals and departures, and the resolution of minor guest complaints.
  • Housekeeping: occasional cleaning, delivery of room drops, and baggage handling.
  • Maintenance: watering plants, lawn mowing, weeds removal and cleaning public areas, hot tubs, and washrooms.
  • Other duties as assigned by the Hotel Manager.

• Pleasure Craft Operator Card is a requirement, boating experience is preferred. (Pursuit will cover Pleasure Craft training costs).
• Excellent Customer Service skills with a solid understanding of guest service principles.
• Physically fit and able to lift and carry up to 75 lbs. (i.e. boats, kayaks and canoes).
• Motivated to work independently and as a member of a team.
• Able to effectively multitask; must be organized and detail-oriented.
• Ability to adapt and accept direction in a dynamic environment with changing demands.
• First Aid certificate and lifeguard certificate is an asset
• Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment. Be prepare for all season weather (snow, rain, wind, hail, sun)
• Must meet the organization grooming and appearance standards