Guest Experience and Boathouse Agent, Maligne Lake

Bring your best in the delivery of an exceptional hospitality and sales experience to guests visiting Maligne Lake

The starting salary for this position is $17.50 / hour + $0.50 / hour for every regular hour worked.

This position begins May 20 and runs until October 14, 2025

• Join an inclusive, global team and make life-long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.

• Provide an exceptional hospitality-focused informational and sales interaction with guests visiting Maligne Lake
• Be current and up to date on all Pursuit attractions, products and promotions along with our other services/experiences provided on site
• Provide information and answer questions about general knowledge of the Maligne Valley and Jasper area
• Check guests in as they arrive at the tour boat boarding area scanning all access tickets, coordinating guests for efficient and timely boarding and answering questions (this part of the role is outside)
• Be first point of contact for any tour boarding issues including tour delays or cancellations, guests who have missed their tour or have not arrived and communicating effectively with tour directors and the guest services office/dispatch
• Work closely with boat captain/guides as to loading/unloading of the tour boats
• Maintain cleanliness of ticket and boarding areas
• Be knowledgeable and proficient in the use of the point of sale, cash and credit transactions along with daily cash out procedures
• Rent and outfit a fleet of canoes, kayaks and peddle boats, providing safety and operating instructions to guests
• Ensure that rental boat agreements and releases are thoroughly understood, completed correctly, properly filed and adhered to
• Complete minor repairs as required to rental boats and equipment, reporting any larger issues to the fleet maintenance dept.
• Other duties as assigned

• A passion for delivering a memorable experience to each guest is the most important aspect of this position!
• Strong communication skills, with an ability to proactively listen and be empathetic
• Must get excited at the idea of living and working in a remote (yet very social) environment
• Previous hospitality and cash handling experience an asset
• Ability to think on the fly and outside the box to solve problems with a positive attitude
• Second language is an asset
• Mature, energetic, dependable and self-motivated
• Enjoy working with a team in a busy, fast-paced environment
• Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment. Be prepare for all season weather (snow, rain, wind, hail)
• Must meet the organization grooming and appearance standards
• To honour our commitment to be "Always Honest" all employees must consent to a criminal record check