Guest Experience Lead, Columbia Icefield
What will be your daily pursuit?
The Guest Experience Department principally assists all guests by providing information on Columbia Icefield and Pursuit, services and amenities; by promoting and selling all of our related products and services, and ensuring a seamless experience for guests throughout their adventure. The role of the Guest Experience Lead Hand is to assist the Guest Experience Leadership Team with supporting, coaching, and encouraging Guest Experience Agents to provide upbeat and professional service that goes above and beyond our guests' expectations. The Lead Hand position will support all facets of the Guest Experience department in a "hands-on" manner by jumping in to help in any or all of the job components of a Guest Experience Agent.
What will your compensation be?
The starting salary for this position is $19.50 per hour.
When does this adventure begin?
This job is posted as part of our seasonal hiring for Spring/Summer, 2025.
What perks can you expect?
- $19.00 per day housing and meals (based on double occupancy)
- Refer a friend to the team and earn a $250 referral bonus!
- Join an inclusive, global team and make life-long connections.
- Enjoy free access to Pursuit attractions and 50% off for friends.
- Get discounts on hotel stays, dining, and retail.
- Access subsidized mental health and wellness resources.
What will you do in this job?
- Support, train, coach, encourage and ensure that each member of the Guest Experience Team provides an interactive and professional guest experience, aiming above and beyond our guests' expectations
- Focus on operational excellence, employee training and development, service standards and consistencies. This role will also be expected to be a role model to all Agents.
- Ability to cover frontline and directly serve our guests.
- Ensure a memorable and positive experience for our guests and staff through implementing and delivering the standard operating policies and procedures as they relate to our service, operational, safety and employee engagement standards and practices
- Ensure delivery on key performance areas, and relaying feedback and solutions to the Leadership team
- Coordinating and participating in the daily running of the Guest Experience operation in addition to training, scheduling, recognition and performance management duties - all with the best office view you could ask for!
- Assist Guest Experience Manager and Supervisors with tasks in a timely and detailed manner including front line support as well as administrative tasks
- Uphold the high standard of environmental stewardship expected for all employees
- Other duties as assigned
What skills and experience do you need for this job?
- Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position!
- Seeking someone mature, energetic, dependable and self-driven to help lead the Guest Experience Team. Should have the ability to thrive and lead independently in a fast-paced, chaotic, high-pressure environment
- Must get excited at the idea of living and working in a remote (yet very social) environment
- Guest service-oriented mindset and a passion for coaching and developing employee skills
- Ability to think on the fly and outside the box to solve problems with a positive attitude
- Previous cash reconciliation and cash handling experience
- Previous experience using RTP POS system, an asset
- Second language, an asset
- Ability to follow direction from Icefield leadership and adapt to changes easily
- Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment.
- Be prepared for all weather conditions (Snow, Rain, Wind, Hail)
- Must meet the Organization grooming and appearance standards
- To honour our commitment to be "Always Honest" all employees must consent to a criminal record check
- Standard First-Aid or higher an asset