Guest Experience Supervisor, Maligne Lake

Make the experience as inspiring, fun, informative and genuine as possible for all guest services team members and guests.

The starting salary for this position is $19.50 / hour + $1.00 / hour for every regular hour worked.

This role begins May 12 and runs until October 17, 2025

• Join an inclusive, global team and make life-long connections.

• Enjoy free access to Pursuit attractions and 50% off for friends.

• Get discounts on hotel stays, dining, and retail.

• Access subsidized mental health and wellness resources.

• Provide direction, leadership and daily support to the guest services team, ensuring that team members deliver a positive and memorable hospitality experience
• Coordinate and participate in the daily running of the guest services operation, in both the ticket office and boathouse in addition to scheduling, recognition and performance management duties
• Assist guests by providing information on Maligne Lake and Pursuit services and amenities, and by promoting and selling our related products and services
• Guest supervisor duties also include covering dispatching duties: operational communications/responding to and adapting to emergencies and equipment failures and coordination of the daily tour schedule.
• Implement and deliver the standard operating policies and procedures as they relate to the guest services operations, safety and employee engagement standards and practices
• Recognize and identify business needs and adjust frontline sales strategies
• Responsible for daily cash handling practices and safeguards, including proper use of POS stations, cash floats, cash outs
• Assisting dispatch with effective tour inventory management to maximize visitation and/or operational efficiency

• Previous supervisory, point of sale, cash handling experience
• A strong hospitality-focused approach with a natural ability to proactively listen and empathize with guests
• A passion for coaching and developing employees
• Mature, energetic, dependable and self-motivated team player with a high attention to detail
• A calm personality, comfortable working and making decisions in a fast-paced, high-pressure environment
• Fluent and articulate in English, ability to communicate and comprehend over two-way radio required
• Experience using RTP POS Software, an asset
• Class 5 driver's license (clean abstract) an asset
• Must meet the organization's grooming and appearance standards
• To honor our commitment to be "Always Honest" all employees must consent to a criminal record check