Hotel Supervisor, Columbia Icefield

December 2 2024
Industries Accomodations, Food services
Categories Bar, Club, Lounge, Cleaning, Housekeeping, Leisure, Entertainment, Management, Administration, People Monitoring
Jasper, AB • Full time

What will be your daily pursuit?

Providing our guests with a clean, safe, and welcoming environment to rest and recharge after their adventures.

What will your compensation be?

The starting salary for this position is $20.50 per hour.

When does this adventure begin?

This job is posted as part of our seasonal hiring for Spring/Summer, 2025.

What perks can you expect?

  • $19.00 per day housing and meals (based on double occupancy)
  • Refer a friend to the team and earn a $250 referral bonus!
  • Join an inclusive, global team and make life-long connections.
  • Enjoy free access to Pursuit attractions and 50% off for friends.
  • Get discounts on hotel stays, dining, and retail.
  • Access subsidized mental health and wellness resources.

What will you do in this job?

As a Glacier View Lodge Hotel Supervisor, you will work with other hotel and Columbia Icefield staff to personalize the guest experience at the Glacier View Lodge (GVL), encouraging guests to refresh and relax in one of the most spectacular locations in the Canadian Rockies. This is a multi-faceted position and can include any, or all, of the following:

  • Assists Housekeeping team in all areas of daily housekeeping service
  • Manages Housekeeping, Host and Front Desk teams on Manager's scheduled days off and all other times as required
  • Inspects the work of housekeepers, hosts and front desk agents to ensure that proper operational standards are met and maintained
  • Assists the Hotel Manager in maintaining quality control in all areas of the Lodge
  • Assists the Hotel Manager in the control of stock & inventories of supplies and linens to ensure adequate supply levels are maintained
  • Assists the Hotel Manager in investigating all complaints/suggestions regarding all GVL services and takes appropriate corrective action
  • Works closely with the Hotel Manager to submit rooms for check-in and reports of any room or guest issues
  • Assists Hotel Manager in organizing and providing training programs in accordance with the housekeeping/host/front desk standard procedures
  • Enforces all company policies and regulations
  • Other duties as assigned

What skills and experience do you need for this job?

  • Previous supervisory experience in housekeeping, front desk and or hotel operations required
  • A positive, helpful, team-oriented, inspiring, cooperative attitude to all aspects of the job
  • Enjoy working autonomously and independently
  • Current Alberta Pro Serve Certification (Required)
  • Process information quickly and take initiative to recommend solutions to challenges
  • Stay cool under pressure by being resilient, adaptable and flexible
  • Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position!
  • Previous cash handling, hotel front desk, hotel night auditing experience, assets
  • Ability to think outside the box with quick, thoughtful judgement and a positive attitude
  • Able to perform assigned duties with a high level of attention to detail, speed, consistency, follow through and under minimal supervision
  • Able to lift 50 pounds (suitcases, laundry bags and mail)
  • Guest service-oriented mindset and a passion for delivering memorable experiences
  • Enjoy working with a team in a busy, fast-paced environment
  • Exceptional guest-service skills and a friendly, approachable, interactive nature
  • Guest service-oriented mindset and highly attentive to detail
  • Seeking mature, energetic, dependable candidate that is self-motivated with little supervision
  • Very important: must be flexible to work mornings, evenings or night shifts as required
  • Meets the Pursuit grooming policies and standards
Apply now!

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