Retail Supervisor, Maligne Lake

Your daily pursuit is helping guests find unique, locally inspired souvenirs and providing outstanding service to ensure they leave with memories that last a lifetime!

The starting salary for this position is $20.00.

This job is posted as part of our seasonal hiring for Spring/Summer, 2025.

• Join an inclusive, global team and make life-long connections.

• Enjoy free access to Pursuit attractions and 50% off for friends.

• Get discounts on hotel stays, dining, and retail.

• Access subsidized mental health and wellness resources.

• Train, support and coach retail team members in the proactive sales of our retail merchandise
• Ensure a memorable and positive experience for our guests and staff through implementing and delivering the standard operating policies and procedures as they relate to our hospitality, retail operations, safety and employee engagement standards and practices
• Ensure stores are adequately stocked for the day and merchandise displays are maintained and organized throughout the operating day
• Providing leadership and accountability to team members as to meeting expectations of their role
• Assist with scheduling and managing daily staffing resources to expected business volumes
• Work closely with the merchandise inventory team as to product count accuracy and safeguards
• Responsible for daily cash handling practices and safeguards, including proper use of POS stations, cash floats, change orders and cash outs
• Keeping the sales floor and storage areas clean and organized
• Directly support retail agents in any service recovery issues that may arise reporting larger issues to management

• Some previous leadership and cash handling experience required
• Experience working in retail and use of point-of-sale systems
• A passion for coaching and developing employees with a proven track record of "safety 1^st practices
• A strong hospitality-focused approach with a natural ability to proactively listen to and understand guest needs
• Mature, energetic, dependable and self-motivated team player with a high attention to detail
• Ability to take initiative and follow through on tasks needing attention
• Adaptable to a changing work environment and different tasks
• Enthusiastic and outgoing personality, ability to use this to engage with guests and team members
• A self-starter who is comfortable working in a fast-paced, high-pressure environment
• Competent administrative skills with proficiency in Microsoft Office applications
• Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment. Be prepared for all season weather (snow, rain, wind, hail)
• Must meet the organization grooming and appearance standards
• To honour our commitment to be "Always Honest" all employees must consent to a criminal record check