Guest Activities Manager

THE RESPONSIBILITIES:

Reporting to the Front Office Manager, the primary responsibilities are:

• Lead, train, develop and schedule the Family Activities, Pool & Concierge team
• Organization, and execution of all guest recreational activities -- including but not limited to program and process development, purchasing of supplies, Banquet Event Orders and revenue/expense accountability
• Coordinate permit for guiding activities and special events with Parks Canada
• Create strategic marketing for programs and events according to selling strategy
• Prepare and deliver value added activities, such as: nature walks, crafts, games, and mountain themed activities for the benefit of our guests
• Oversee the Guest Activities, and Pool department including maintaining staffing levels and operational procedures.
• Develop key partnerships with local and valley partners as it relates to Family Activities ie: Boundary Ranch, Canadian Rockies Rafting etc.
• Develop an annual activity plan to ensure the execution of specialty themed festival weekends activities and recreational programming including Easter, Family Day, Christmas, Senior, Labour Day, Victoria Day events etc....
• Forecasting and budgeting for all Family Activities & Concierge including revenue, expenses, entertainment, supplies and labour.
• Communicate information in a timely manner to the hotel and partners.
• Hold pre-con meetings to ensure all department heads are knowledgeable about the festival long weekends, as well as ensuring the seamless execution of events
• Assist in the creation on informative package brochures
• Develop children programs, childcare services and babysitting agency partnership
• Maintaining, cleaning, and providing a safe and child friendly Children's Creative Centre facility
• Assists in planning itineraries for VIP guests and being their point of contact at the property.

QUALIFICATIONS and REQUIRMENTS

• A University Degree or College Diploma in Recreation, or Educational field / or 2 years of similar field experience preferred
• Strong Team player with proven leadership, and exceptional communication skills
• Must be highly energetic, self-motivated and able to make solid, strategic decisions
• An eye for detail and a vision for excellence
• Valid CPR/First Aid
• Strong planning, multi-tasking and organizational skills
• Engaging, welcoming and empowering
• Enthusiastic about Guest Activities, creative, positive, and outgoing personality
• Passionate about delivery of child oriented recreation programs
• Strong knowledge of activities and services offered in and around the Kananaskis Valley.
• Comfortable with common computer skills
• Experience in coaching and developing employees with strong performance management skills.
• Experience in sales and marketing would be an asset.

Amazing Perks:

• Personal days: 5 per year after 90 days of continued full-time employment
• Food and Beverage discounts at ALL 6 of our dining outlets
• Growth and development opportunities, both personal and professional
• Onsite newly-renovated staff accommodations which include a residence convenience store and employee gym
• One meal per day in our employee cafeteria (taxable benefit)
• Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
• Shuttle access to Calgary and Canmore
• Health and Wellness benefits (some restrictions may apply)
• Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
• Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott's chain of hotels
• Discounted access to our Nordic Spa
• Discounted Ski Pass and Golf rates*
• Kananaskis Parks Pass*

Apply now or visit us to learn more information at www.livetheadventure.ab.ca

Experience the Pomeroy Kananaskis Mountain Lodge here: https://vimeo.com/261927699

*Season Availability, subject to cut off dates.