Guest Services Agent

Are you looking at spending a season working in the Canadian Rockies? We have winter seasonal roles that will leave you with awesome experiences and friendships that will last a lifetime. Do you enjoy outdoor adventures? Meeting new people? Making new memories? If you answered yes to any of these questions, Nakiska Ski Resort wants you!

You smile and warmly greet our guests as their first point of contact at resort; nothing is too much trouble for you. You prioritize guest experience and teamwork and take pride in providing the best vacation and recreation experience possible.

Start Date: Nov. 1, 2024

You will:

· Ensure a comfortable and friendly atmosphere for both guests and staff.

· Print day tickets and season passes for guests.

· Process seasons pass requests, print, and distribute passes.

· Handle cash including a daily float and debit and credit card transactions.

· Respond to inquiries in person and on the phone.

· Promote and sell all products and experiences available at the resort.

· Address customer service-related questions and concerns, escalating to the Guest Services Supervisor where appropriate.

· Ensure daily communication between various departments and within team as needed (Food & Beverage, Mountain Operations, Retail & Rental, etc) to provide accurate and up to date information to guests about resort services and products.

· Some administrative tasks such as filing, organizing the lost and found room & general office cleaning as needed.

· Work flexible shifts with varying hours, primarily working 30 to 40 hours per week depending on demands.

You:

· Have previous professional work experience in a customer service role.

· Being a self-starter, must be able to work in a group setting or as an individual

· Have previous cash-handling experience.

· Are proficient with MS Office (Word, Excel, Outlook), and Point-of-Sale (POS) systems - an asset.

· Have previous experience in a mountain or resort setting.

· Can work flexible hours, including weekends, evenings, and holidays.

· Can stand for extended periods of time.

· Love and feel passion for sports and the outdoors.

We offer:

· Staff Accommodation - Private Bedroom

· RCR staff season's pass for the Western Resorts and amazing reciprocals

· Discounts on food, retail, and hotels.

· Pro-deals.

· Staff events - meet great people who share a passion for the mountain lifestyle!

Interested? Please apply with your resume.

We regret that only those applicants eligible to work in Canada without sponsorship may be considered for seasonal roles.