Winter Sports School Sales Representative/ Instructor Winter 2024-25

Nakiska Winter Sports School Sales Representative/ Instructor Winter 2024-25

Wage: Sales duties $18.00/hr, Instructing duties starting at $20.00/hr for Level 1 qualifications, $25.00/hr for Level 2 qualifications, $27.50/hr for Level 3 qualifications, $30.00/hr for Level 4 qualifications.

Position Overview:

The sales representative and instructing role is a performance and business level dependent blend of sales and instructing duties

Sales Duties

• Book lessons and assist guests with resort related inquiries
• Provide superior guest experience and service.
• Ensure all ski and snowboard lesson bookings are efficient and accurate. This will include interaction face-to-face, over the phone and via email.

Instructing Duties

• To provide guests with a high quality of ski and/or snowboard instruction. Guests will be of all ages and ability levels and lesson types will vary.
• Help to ensure that every guest has a safe, fun & informative experience.
• Carry out duties and other tasks set out by the Winter Sports School as and when required.

Key Areas of Knowledge:

• Abide by policy and procedures as outlined in the Nakiska Resort Staff Handbook
• Abide by policy and procedures as outlined in the Winter Sports School Orientation Training
• Assisting guests with resort related inquiries
• Have knowledge of Winter Sports School product, ticketing operations and other resort facilities.
• Have/develop knowledge of skiing and snowboarding to strengthen ability to assess lesson levels to ensure accuracy of lesson bookings.
• A good knowledge of Canadian ski &/or snowboard instruction practices, or have an internationally recognized certification that is equivalent
• Adhere to Nakiska Resort health and safety polices and incident /hazard reporting system
• Strong group management understanding and implementation abilities

Key Responsibilities:

• Be willing to accept all assignments that fit within your level of qualification and position in the Winter Sports School.
• Consistently present and maintain a neat, clean and tidy appearance and a professional image as outlined in your department manual.
• Provide a superior level of guest service and mountain safety to all visitors and staff.
• Delivery of excellent ski &/or snowboard instruction, in accordance with standards established by the Ski & Snowboard School.
• Provide guidance and feedback in a manner that is supportive, encouraging and helps students/ instructors achieve their goals.
• Ensure all communication with guests and staff is professional, timely and supports the best interests of Nakiska Resort.
• Assist other mountain departments/management with operational or services tasks assigned by your Supervisor/Manager.
• Ensure all correspondence and information given is accurate and correct.
• Previous experience, preferred but, not essential with money handling, knowledge of skiing and/or snowboarding, and guest service-related roles.
• Delivery of excellent ski &/or snowboard instruction, in accordance with standards established by the Ski & Snowboard School.

Key Skills:

• Have a strong work ethic with individual and team orientated work
• Active listening and effective communication skills
• Have a positive attitude, be punctual, reliable and responsible.
• Previous experience, preferred but, not essential with money handling, knowledge of skiing and/or snowboarding, and guest service-related roles.
• Computer literacy is essential, programs include office, in-house booking systems and multiple POS systems.
• The ability to work without supervision in a methodical and responsible manner.
• Ability to work under pressure in a fast-paced environment.
• Strong organizational skills.
• Minimum level 1 internationally recognized qualification(s) in ski &/or snowboard instruction.
• The ability to interpret and apply ski &/or snowboard instructing concepts and terminology into simple guest friendly terms.

Application Requirements:

• Own work VISA or legal status to work in Canada
• Cover Letter and Resume/ CV
• Proof of certification and active membership
• Criminal Record Check with clearance to work with children, dated within the last 12 months

The closing date for the first round of applicants is August 31, 2024.

The closing date for the second round of applicants is October 27, 2024.

Please forward your resume and cover letter to lcarey@skinakiska.com