Outlet Supervisor

The Lake Louise Ski Resort is a world-class ski area nestled in the heart of the Canadian Rockies. We are a year-round operation, operating as a ski resort in the winter months and as a wildlife interpretive centre and sightseeing gondola in the summer months.

Whether you want to work indoors or outdoors, no day will ever be the same. As an employee you can expect a great working environment, employee benefits, competitive wages and the experience of a lifetime.

At present some of our Winter Employee Perks include:

• LLSR lift pass (valued at approx. $1,500)
• Reciprocal discounts with other Ski Resorts
• Free group lessons and discounted private lessons through snow school
• Free LLSR recreational opportunities including guided snowshoe tours and tubing
• Free employee transportation from Lake Louise, Banff and Canmore
• Food and Beverage discounts at designated cafeterias and restaurants
• Friend and Family discounted day passes
• Retail, Rental and Repair discounts
• Staff rates at Skoki Backcountry Lodge
• Complimentary tea, coffee and hot chocolate at designated cafeterias when you provide your own reusable mug
• Employee recognition programs
• Long Service Award programs
• Opportunity for educational growth and development
• Optional subsidized staff housing for full-time employees
• Awesome Staff events, activities, and team building events throughout the season
• RRSP matching contribution depending on length of service
• Extended health care plan depending on length of service
• Year-round employees may be eligible for spousal and family passes
• Employee discounts at Lake Louise Ski Area Daycare, eligibility criteria apply

Job Description:

The main role of the Supervisor is to oversee all front of house employees within the Restaurant Outlet. The supervisor will be responsible for training, supervising and motivating employees to ensure exceptional customer service is provide on a daily basis, and that a positive guest experience is had through interaction and satisfaction.

Job Responsibilities:

• Lead, direct & motivate all employees while working in a "hands-on" environment
• Training of new employees in departmental procedures and expectation as well as safety
• Complete scheduling of staff to ensure adequate coverage and monitor staff performance
• Meet or exceed labor, inventory & cost control targets through proper control methods dependant on levels of business
• Daily inventory and stock control reports
• Completion of administrative duties as required
• Ensure a positive guest experience including interaction & satisfaction
• Ensure a positive employee experience through training, motivation & ongoing development of all employees
• Ensure cleanliness & maintenance of outlet at all times
• Regularly communicate with other departments to ensure the overall success of the department and the resort as a whole
• Assist with payroll tracking
• Complete other tasks as assigned
• Shovel snow & ensure outlet staff are also shoveling snow as and when required
• Ensure quality of product & services offered at all times

Job Requirements/Qualifications:

• Knowledge and adherence of ALGC and Foodsafe legislation
• Highly organized and detail oriented
• Self motivated, can work well in a team as well as independently
• Some positions require skiing/snowboarding ability and equipment
• General knowledge and experience within all FOH operations in the service and hospitality industry
• Excellent positive attitude
• High school diploma (preferred)
• Excellent customer service skills
• ProServe certification and working knowledge of AGLC legislation
• Minimum 2-5 years supervisory experience in Food and Beverage is required

Work Schedule:

5 On/2 Off * various start times due to business levels and functions*

Dress Code:

Outlet dependent, following LLSA appearance standards and health and safety requirements.