F&B Supervisor, Prince of Wales Hotel

Your daily pursuit is guiding and motivating your team to deliver exceptional guest service, ensuring every guest has an unforgettable experience.

The starting salary for this position is $20.00 per hour.

This job is posted as part of our seasonal hiring for Spring/Summer, 2025.

• Join an inclusive, global team and make life-long connections.

• Enjoy free access to Pursuit attractions and 50% off for friends.

• Get discounts on hotel stays, dining, and retail.

• Access subsidized mental health and wellness resources.

The food and beverage supervisor will offer daily support, coaching and direction to the front of house team in the pursuit of hospitality excellence. This role directly supports the food and beverage Manager in meeting and delivering upon our core values, standard operating procedures and business targets.

• To provide support, training and or coaching to ensure the front of house team delivers an interactive, knowledgeable and professional food and beverage experience
• Actively participating in the daily food and beverage operation including coordination of scheduling, recognition and performance management duties - all with best office view you could ask for!
• Ensure a memorable and positive experience for our guests and staff through implementing and delivering upon the standard operating policies and procedures as they relate to the food and beverage operations, safety and employee engagement.
• A passion for coaching and developing employees with a proven track record of "safety 1^st practices
• Ensuring accurate cash, debit and credit card transactions
• Preparation and verification of daily cash reports
• Act as the direct line of support in handling any service -related issues, actively listening to guest concerns/issues and finding effective resolution.
• Coordinate staff break and lunches as required
• Uphold the high standard of environmental stewardship expected for all employees
• Coordinate food and beverage orders and inventory with the Food and Beverage Manager
• Interacting with customers to attain feedback as to their experiences following up on any issues and passing on any bigger issues requiring further action to management
• Ensure the restaurant area is clean and organized at all times
• Other duties as assigned by the food and beverage Manager

• 1 year of F&B Supervisor experience
• Second language an asset
• Natural ability to lead a team
• Detail oriented with good communication skills
• Strong hospitality/service skills
• Microsoft office proficient
• POS system experience
• Cash handling experience
• High volume experience
• Handle stress in a professional manner
• Enjoy working with a team in a busy, fast-paced environment
• Experience with cash out procedures
• Experience in similar leadership role an asset
• Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment. Be prepared for all weather conditions (Snow, Rain, Wind, Hail)
• Must meet the Organization grooming and appearance standards
• To honor our commitment to be "Always Honest" all employees must consent to a criminal record check