Front Desk Agent, Prince of Wales Hotel

Your daily pursuit is creating a welcoming environment for guests by providing a seamless, safe, and enjoyable experience.

The starting salary for this position is $18.00 per hour.

This job is posted as part of our seasonal hiring for Spring/Summer, 2025.

• Join an inclusive, global team and make life-long connections.

• Enjoy free access to Pursuit attractions and 50% off for friends.

• Get discounts on hotel stays, dining, and retail.

• Access subsidized mental health and wellness resources.

• Greet guests in a welcoming and enthusiastic manner
• Acts as an ambassador of the Hotel and the National Park offering guests information about hotel history, available services, points of interest in the surrounding area, and entertainment options
• Register and assign rooms to guests, maintaining knowledge of availability for walk-in guests
• Assists management with responding to reviews, surveys, comments and feedback via phone, email, software, and in person.

• Assists guests with elevator, and luggage as needed

• Communicates effectively with the housekeeping, bell and maintenance departments to update the status of room readiness, arrivals, and departures
• Acts as liaison between hotel management and guests to communicate, and respond appropriately in emergency situations and incident reporting
• Handles telephone and email communication including reservations, inquiries, disputes, and handovers between guests and front office team
• Manages multiple software systems that communicate with various departments to ensure operational needs
• Keeps record of potential safety and maintenance issues and communicates details to appropriate departments

• Assists with cleaning, sanitization, and organization of the front office/lobby to prepare for each day
• Listen to guest concerns and resolve issues to the best of your ability.
• Carefully tracks/handles cash, credit, and room charges to ensure accurate payments making daily deposits
• Offer assistance to guests and teammates where needed
• A utility player who can complete a variety of job duties

• Perform other duties as requested by management
• Assists with night audit coverage as needed

• Previous Front Desk experience strongly preferred
• Work-ethic and commitment to the team and guest is key
• Willing and able to work solo or as a part of a larger team

• Committed to Safety First and the highest quality of cleaning & sanitizing standards
• Organized with a great eye for detail
• Kind to others and always bring your best
• A good communicator, always suggesting ideas and solutions
• An active listener and the ability to tell stories to guests

• Ability to work in a fast-paced environment managing multiple tasks at once
• Ability to anticipate guest needs
• Calm demeanor with conflict resolution skills
• Motivated, energetic, and professional
• Helpful and friendly, willing to go the extra mile

• Relaxed, flexible and able to handle a few curve balls
• Ready for an adventurous summer!
• Helpful and friendly, willing to go the extra mile
• Relaxed, flexible and able to handle a few curve balls
• Ready to have fun!