Front Desk Supervisor, Prince of Wales Hotel

Your daily pursuit is guiding and motivating your team to deliver exceptional guest service, ensuring every guest has an unforgettable experience.

The starting salary for this position is $20.00 per hour.

This job is posted as part of our seasonal hiring for Spring/Summer, 2025.

• Join an inclusive, global team and make life-long connections.

• Enjoy free access to Pursuit attractions and 50% off for friends.

• Get discounts on hotel stays, dining, and retail.

• Access subsidized mental health and wellness resources.

• Assist with management of all aspects of Front Desk operations: scheduling, training, coaching, performance management, etc
• Act as an example of excellent guest service for the team
• Communicate effectively with all departments & managers to ensure coordination with arrivals, departures, guest needs, etc
• Attend weekly manager meetings
• Inform guests of special events or activities around the hotel and in the surround area
• Keeps record of potential safety and maintenance issues and communicates details to supervisor
• Assist as needed with set up of rooms for special events, meetings, conferences and banquets
• Offers assistance to guests and teammates where needed
• Be a utility player who can complete a variety of job duties

• Hotel Management degree or 2-3 years related management experience required
• 1-2 years previous hotel front desk experience required
• Work-ethic and commitment to the team and guest is key
• Willing and able to work solo or as part of a team
• Committed to Safety First and the highest quality of cleaning & sanitizing standards
• Organized with a great eye for detail
• Kind to others and always bring your best
• A good communicator, always suggesting ideas and solutions
• Helpful and friendly, willing to go the extra mile
• Relaxed, flexible and able to handle a few curve balls
• Ready to have fun!