Retail Manager, Prince of Wales Hotel

Your daily pursuit is leading the retail team in offering unique, locally inspired products while creating a welcoming atmosphere for our guests.

The starting salary for this position is dependent on experience.

This job is posted as part of our seasonal hiring for Spring/Summer, 2025.

• Join an inclusive, global team and make life-long connections.

• Enjoy free access to Pursuit attractions and 50% off for friends.

• Get discounts on hotel stays, dining, and retail.

• Access subsidized mental health and wellness resources.

• Manage all aspects of retail operation including scheduling, ordering, inventory, merchandising, performance management, training etc
• Oversee and promote operation in the Princess Cafe
• Implement sales goals and other incentive-based programs for sales team
• Receive and direct shipments and orders
• Ensure accurate invoicing inventory and stocking

• Maintain all store security policies
• Assist team with cashiering, stocking and other operational duties when necessary
• Keep record of potential safety and maintenance issues and communicates details to Maintenance/GM Team
• Communicate effectively with all managers and departments to ensure coordination with Retail services, guest needs, quality control, etc.
• Diligently handles/tracks cash, credit, and debit transactions making closing deposits

• Maintain store and arrange displays in an aesthetic and pleasing way to encourage sales
• Maintains a clean, organized, and safe working environment for staff and guests
• Ensures departmental expenditure and labor is kept within budget through best business practices
• Ensure compliance with internal SOPS and company standards
• Assists in planning, leading and chaperoning of staff events.

• Trains and coaches the team to provide excellent, memorable guest service and complete retail procedures.
• Implement sales goals and other incentive-based programs for retail team
• Wears the proper uniform and ensures team appearance and presentation standards are upheld
• Fosters a fun, positive and motivating team culture focused on excellent guest service.
• Offers assistance to guests and teammates where needed

• Be a utility player who can complete a variety of job duties
• Perform other duties as requested by management

• 1-2 years retail management experience required

• Knowledge of merchandise costs, labor costs, and controls
• Previous display, merchandising, and cash register operating experience
• Work-ethic and commitment to the team and guest is key
• Willing and able to work solo or as part of a team
• Committed to Safety First and the highest quality of cleaning & sanitizing standards

• Organized with a great eye for detail
• Kind to others and always bring your best
• A good communicator, always suggesting ideas and solutions
• Helpful and friendly, willing to go the extra mile
• Relaxed, flexible and able to handle a few curve balls

• Ready to have fun!