Employee Experience Coordinator

Reporting the Payroll/HR Manager, the Employee Experience Coordinator provides a memorable employee experience for staff of KHMR. As an outgoing and enthusiastic member of the team, the Coordinator manages seasonal recruitment and staff accommodation as well the Employee Experience Program for the Resort.

This is a full-time core role.

Responsibilities:

Recruitment:

· Manage the seasonal recruitment process including reviewing job descriptions, creating and updating job postings, creating and sending offers, collecting all hiring forms as well as assisting managers with foreign applicant hiring requirements

· Assist with administration and data input throughout the duration of the seasonal employment lifecycle from recruitment through to departure

· Respond efficiently and professionally to all applicant inquiries regarding employment

· Understand the demographic of the KHMR workforce, including a comprehensive knowledge of all role responsibilities, department hiring needs, tracking filled and vacant roles

· Working closely with the Sales and Marketing department, maintain related content on the KHMR Careers webpage

· Organize and represent the Resort during recruitment trips and job fairs

Employee Experience:

· Plan and execute the semi-annual employee orientation including creating the agenda, communicating with presenting Managers, designing the PowerPoint presentation, organizing the food and beverage component, coordinating rehearsals, advertising to employees, planning an engaging activity or tour, and ensuring smooth execution day of

· Manage employee recognition programs including Horseshoes, Guiding Principle Awards, Carpool Awards. Long Term Service Awards, birthdays, work anniversaries and other special occasions

· Plan, coordinate and execute all employee events including but not limited to: holiday parties, mid-season parties, staff ski days, employee appreciation breakfasts and dinners, staff BBQ's, end of season parties, going away events and other staff functions.

· Conduct the Employee Relations Committee, ensure strong attendance from all departments, facilitate constructive conversation around Employee related topics, and provide supportive action and timely feedback to employees.

· Assist in the planning, coordination and administration of manager and team lead training sessions including logistics, conducting a needs assessment for topics, set up

· Manage document control, both electronic and physical, including the Master Hiring Spreadsheet, Staff Spousal and Family Pass List, and more

· Prepare and distribute the employee newsletter, including sourcing out content, improving communication across resort, and staying current with information

· Prepare and distribute Housing Newsletter, including sourcing out housing opportunities and staying current on the local rental market

· Create and monitor the Staff and Family Pass Season Pass Request form and Reciprocal Request form on JotForm

· Work closely with Guest Services to administer Staff and Family Season Passes, Friends & Family Vouchers, Staff Pass Refunds, Reciprocal Programs, Staff Discounts and pro deals

· Manage mid-season and end of season performance reviews for seasonal staff, tracking progress and provide updates to management

· Plan and execute the Summer Lunch Program including collaborating with the Food & Beverage Manager, Shipper/Receiver, and local grocers to create a menu, distribute order forms, coordinate daily pick ups, pack lunches, and maintain stock.

· Working with the Payroll/HR Manager, review and update the Employee Handbook

· Prepare and manage the annual Employee Experience Approval For Expenditure (AFE) forms.

· Manage personal expense claims

· Act as the face of Employee Experience, touring the resort and regularly interacting with staff

· Participate in at least 4 hours of professional development training per year related to relevant topics

· Prepare and submit weekly report

· Participate in bi-weekly RCR HR conference calls

· Contribute to new ideas to improve workflow and processes

· Update and create tools, resources, templates, and forms as needed

Staff Accommodations:

· Manage accommodation requests, understand departmental and applicant needs, and allocate beds accordingly

· Complete move-ins ensuring accurate completion of all paperwork, and communicating house rules, policies, and procedures

· Enforce the policies and procedures outlined in the Staff Accommodation Agreement, Housing Guidelines

· Review and update the Staff Accommodation Agreement, Housing Guidelines annually

· Collect, store, and return security deposits in a safe and secure manner

· Act as the primary contact for tenants to field all questions, concerns. and the occasional emergency

· Coordinate facility repairs with the Facility Maintenance Team Lead

· Coordinate facility upgrades (i.e. appliances) with the Area Manager and the Landlord

· Liasson between the tenants, the Area Manager, and the Landlord to ensure clear communication across all channels

· Assist the Facility Maintenance Team Lead to conduct weekly inspections of the premises

· Maintain an accurate weekly inspection log

· Conduct house meetings and one-on-one discussions as needed

· Assist in resolving any tenant conflict in a professional and solution-based manner

· Manage the Rent Deduction and Rent Recovery spreadsheets

· Communicate bi-weekly rent payments to Payroll Manager and manage non-payroll deducted rental dues

· Complete move-outs ensuring accurate completion of all paperwork, a thorough inspection, and return of security deposit

· Organize and maintain accurate tenant files

· Communicate with Hiring Managers as required

Other:

· Attend weekly Manager's Meetings

· Support the Payroll/HR Manager in their absence

· Other duties as assigned

Qualifications:

· Previous post secondary education in Business, Commerce, or Human Resources an asset

· Minimum 3 years previous experience in an administration or coordination role

· Previous exposure or experience in a human resources department an asset

· High level of experience in recruitment required

· Exceptional communication skills, including the ability to write professional correspondence

· Demonstrated professional conduct, with ability to handle sensitive information with confidentiality, discretion and tact

· High level of experience in MS Office (Forms, Word, Excel, Outlook) required

· Experience with event planning or coordination required

· Experience with JotForm, Canva and MailChimp an asset

Essential Skills:

· Communication

· Detail Orientation

· Organization

· Public Speaking

· Dedication and Drive

· Emotional Intelligence

· Process Identification and Improvement

· Service Excellence

· Teamwork for Results

·

Working Conditions:

· Standard office environment with the best views in town

Benefits:

· Staff Pass

· Staff Events

· Discounts and Perks

· Local shuttle transportation

· A very unique opportunity to learn and grow

· Meet supportive people with various backgrounds

· Room for creativity

Interested? Please apply with your resume.

We regret that only those applicants eligible to work in Canada without sponsorship may be considered. We are an equal opportunity employer and look forward to hearing from all qualified applicants. We thank all applicants for their interest in Kicking Horse Mountain Resort; however, only those candidates selected for an interview will be contacted.