Operations Manager

Accountabilities

• Oversee and coordinate the daily activities/operations of the Operations Administrator, Grooming/Snowmaking, Security, Shipping & Receiving, Staff Shuttle, Slope Maintenance and Grizzly Bear Refuge teams.
• Assist the Facilities, Vehicle and Lift Maintenance team along with the Lift Operations Team.
• Stay current with OH&S regulations such as WorkSafeBC, Public Health Orders, etc.
• Maintain effective inter-departmental communications across the resort.
• This role is a champion in employee relations and conflict management.
• Ensure that direct reports have goals and objectives set out on an annual basis.
• Foster an environment that cultivates professional development, high morale and teamwork.
• Ensure safety of guests and employees through effective training and adherence to company policies and procedures and various government codes and regulations.
• Active participation in resorts Occupational Health and Safety program.
• Continuously train and monitor teams to ensure the safety of our guests.
• Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program.
• Adhere to all environmental policies and programs as required.
• Demonstrate financial growth through the development and execution of business planning, operating and capital budgets associated with the respective units.
• Lead in identification and correction of risk management issues for both guests and employees in operational divisions.
• Clearly describe, assign and delegate responsibility within the direct reports.
• Hire, train, retain and develop quality staff.
• Evaluate team and provide productive performance feedback and progressive correction.
• Other duties as assigned.

• Previous resort experience.
• Very familiar with the KHMR terrain and various offerings.
• Working knowledge of lift operating systems.
• Certified Aerial and surface operator from Technical Safety BC.
• Must hold a current valid driver's license.
• Advanced level of ski capabilities.
• Previous holding of OFA or OEC level 3 first aid ticket.
• Working knowledge and understanding of Z-98 codes.
• Knowledge of snow grooming equipment, operations and standards.
• Knowledge of sustainable slopes environment, forestry and government regulations.

Essential Skills

• Adaptability
• Communication
• Safety Orientation
• Financial Acumen
• Leadership
• Motivating Performance
• Teambuilding
• Meaningful Recognition
• Conflict Resolution
• Critical Analysis

Working Conditions

• Must be able to work flexible hours, including weekends and holidays.
• May be exposed to severe weather conditions on resort (snow, cold, wind, sun).
• Ability to travel (<10%) as needed.
• This role is a manager as defined by the Employment Standards Act of BC and thus is not eligible for overtime pay.

We regret that only those applicants eligible to work in Canada without sponsorship may be considered. We are an equal opportunity employer and look forward to hearing from all qualified applicants. We thank all applicants for their interest in Kicking Horse Mountain Resort; however only those candidates selected for an interview will be contacted.