Banquets - Captain
ROLE: Assistant to Event Manager and Event Coordinator, third in command in department, to create memorable experiences with attentive service, product knowledge, fun and passion. Acts as shift leader with clients and staff.
MEASUREMENT:
§ Attitude
§ Ability to give guests a fantastic and memorable experience
§ Knowledge of standards
§ Ability to coach standards in a positive manor
§ Teamwork
§ Ability to bring passion, creativity and desire to have fun to work
§ Is fully trained on Event Manager's role and responsibilities
§ Able to take on Event Manager's role due to illness or vacation
§ Understands and practices all booking procedures
§ Fully understands and follows all sales procedures
CHARACTER:
§ Outgoing, positive and upbeat
§ Pleasant and accommodating, willing to go the extra mile
§ Sincere desire to please
§ Friendly, enthusiastic, and engaging personality
§ Understands sense of urgency and is able to maintain momentum
§ Strong work ethic with flexible availability
§ Calm and organized demeanour - even under high pressure situations
§ High level of self confidence
§ Believes work can be fun
§ Team oriented
§ Outstanding, proactive guest service skills
§ Great Leadership Skills
COMPETENCIES:
§ Attention to detail
§ Professional presentation and appearance standards
§ Remains calm under pressure
§ Organization and planning
§ Strong sales skills
§ Sufficient computer skills - competent in word, excel and with Email functions
§ Understanding of AV technology
§ Excellent communication (both verbal and written) and interpersonal skills
§ Good physical condition, as this position requires constant walking, standing, bending and lifting
RENUMERATION
§ Hourly wage
§ Shares in event gratuities
We believe that by taking care of our team members, we create a positive atmosphere that benefits both our employees and our guests. We support the well-being and growth of team members in all aspects of their life, in and outside of work, which is why we are committed to providing industry-leading benefits and unmatched hospitality and travel perks.