Dealer Supervisor

Under the general direction of the Manager, Table Games, this position is responsible for monitoring the day-to-day activities of table games operations on an assigned area basis while establishing and contributing to a safe and welcoming work environment for all team members. Assists with the implementation all new table games initiatives. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Monitors Dealers in an assigned area; maintains game integrity; monitors game limits and cash/value transactions; may assign shift work assignments in an assigned area
• Makes changes to schedules as required
• Provides input for team member performance objectives and evaluations
• Participates in the implementation of table games strategic plans
• Requests fill/credit issuance as required
• Verifies cash/value transactions pertaining to floats, fills, credits and tips
• May monitor slots at some locations
• Responds to, resolves or escalates issues
• Reports irregularities and suspicious activities
• Assists in allotting player seating and waiting lists
• Maintains a tidy work area
• Liaises and communicates effectively with all appropriate operational departments
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Manages other initiatives as required

Education and Qualifications

• Must be available to work a flexible schedule including evenings, weekends and holidays
• Minimum 1 year of experience in professional card dealing
• Serving it Right Certification
• Ability to successfully obtain a Gaming License
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication

Work Environment Considerations

• Regular casino environment, standing or walking for long periods of time and non-traditional work hours