Security Supervisor-casino Nanaimo

Under the general direction of the Manager, Security this position is responsible for monitoring the day-to-day activities of security operations at the site level. Provides input on performance evaluations. Assists with the implementation all new security operations initiatives. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Provides input for team member performance objectives and evaluations
• Mentors, coaches and trains front line security staff, including best practices for the non-gaming record keeping system
• Verifies security timesheets
• Monitors, documents and reports internal and external violations, unsafe conditions, potential hazards, suspicious per sons and activities of the entire property as directed; prepares electronic statements via a non-gaming record keeping system
• Enrolls guests into the Self-Exclusion Program
• Overseeing crowd control for special events
• Administ ers and maintains various critical security systems (e.g., Key Control, WINPAC, SIMS, Threat Management System)
• Reviews surveillance files; maintains site surveillance equipment; reports issues
• Enforces restricted access by unauth orized persons
• Observes cashier transactions and slot drops (if applicable); escorts cash and cash equivalent movements
• Conducts regular patrols of the entire property as directed; identifies risks and conditions that present safe ty issues for team members, guests, facility and company assets
• Provides or assists with First Aid for team members and guests
• Tags and reports found property; transfers to Lost and Found
• Responds to, resolves or escalates s ecurity issues
• May escort guests and team members or assign escort duties as required
• Performs identification checks as required
• Liaises and communicates effectively with all operational departments
• Develops and cultivat es strong working relationships with all stakeholders: guests, ownership, team members, regulatory bodies and police authorities
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs ot her duties as assigned or directed

Education and Qualifications

• Must be available to work a flexible schedule including evenings, weekends and holidays
• Security experience in a gaming environment an asset
• Supervisory experience an asset;
• Surveillance experience an asset
• Occupational First Aid level 2 an asset
• Serving it Right Certification
• Ability to successfully obtain a Gaming License
• Can understand, speak and write English; fluency in other languages an asset
• Computer literacy in MS Office

Work Environment Considerations

• Regular casino environment, standing and walking for long periods of time and non-traditional work hours