Base Operations - Team Lead

Job Title: Team Leader, Base Operations (Skyride & Gondola Operations)

Location: Grouse Mountain, North Vancouver

Department: Base Operations

Reports to: Assistant Manager / Supervisors, Base Operations

Role Status: Full Time, Seasonal, Hourly

About Us

As Vancouver's premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive atmosphere where service excellence is top priority are encourages to apply.

Job Summary:

The Base Operations Team Leaders will ensure the safe and efficient operation of Grouse Mountain's Red Skyride, Blue Gondola, parking lots, pay parking program. The Base Operations Team Leaders are also responsible for overseeing and maintaining the cleanliness of all offices, buildings, washrooms, grounds and gardens. assisting with coaching and training a team of up to 40 front line employees.

Essential Job Functions:

• Leading the daily operations of both the Skyride and Gondola operations - ensuring maximum efficiency and safety.
• Assisting with staff coaching, training, scheduling, and data entry.
• Assisting and coordinating special requests, events, functions, and needs of all departments.
• Implement, create, and revise training and emergency procedures and operational manuals.
• Collecting and reporting visitor traffic and parking data.
• Ensuring the cleanliness and safety of all base areas, washrooms, buildings, and grounds.
• Implement emergency action planning in the event of adverse weather conditions, missing, lost or injured persons, tramway mechanical or electrical failure.
• Assisting North Shore Rescue, RCMP, North Van District Fire BC Ambulance, and other agencies with emergency operations.

Required Qualifications and Abilities

• Friendly, enthusiastic, and positive work ethic and attitude.
• The ability to multitask, prioritize, and delegate duties accordingly.
• The ability to thrive in a high-volume, challenging environment.
• Innovative thinking and problem-solving techniques.
• The ability to work in a variety of weather conditions. (4 season resort)
• Must be physically fit and able to lift 50+ pounds.
• Knowledge in basic office skills.
• Previous leadership or supervisory experience an asset.

Compensation and Benefits

• Starting at $19.26/hour - $22.53/hour

All positions are eligible for the following benefits and perks:

• Free Seasonal Access Pass
• Discounts at the resort's restaurants, retail, and rental outlets
• Referral Bonus Program
• Public Transit subsidies
• Free or discounted lift tickets at many other resorts (winter/summer)
• Access to free Employee and Family Assistance Program
• Excellent training and professional development
• Northland Properties friends and family discounts program including hotels, restaurants, and recreation.

Full-time, year-round positions are also eligible for these:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
• RRSP matching plan after 1 year of service
• Free access passes for dependents

Disclaimer

The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Equal Opportunity Employer

Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.