Job Title: Bike School - Program Supervisor

Location: Grouse Mountain

Department: Bike School

Reports to: Manager, Ski and Ride School

Role Status: Full time/ Part Time -Seasonal - Hourly

About Us

As Vancouver's premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive atmosphere where service excellence is top priority are encourages to apply.

Job Summary:

Imagine spending your summer inspiring the next generation of mountain bikers! Grouse Mountain Resorts is seeking Mountain Bike Guides who excel at teaching children and leading multi-day camps. If you love biking, enjoy working with kids, and are ready to create unforgettable memories in a stunning outdoor environment, we want you on our team for the summer 2025 season.

Essential Job Functions:

• Lead and Inspire: Supervise a team of bike guides, fostering a positive and professional work environment.
• Oversee Operations: Manage the scheduling, coordination, and execution of lessons and multi-day camps for both children and adults.
• Ensure Safety Standards: Uphold safety protocols and ensure all staff and guests adhere to trail rules and equipment guidelines.
• Support Your Team: Provide coaching, feedback, and support to guides to ensure top-quality instruction and guest experiences.
• Handle Challenges: Address guest concerns, resolve issues promptly, and maintain a calm, solutions-focused demeanor under pressure.
• Monitor Performance: Evaluate program success and identify opportunities for improvement.

Supervisory Responsibility
This position has direct supervisory responsibilities over the following positions; Camps Instructor, Daily Lessons Instructor, Assistant Instructor

Required Qualifications and Abilities

• You have 1+ years of proven supervisory or leadership experience, ideally in outdoor recreation or education.
• You're a PMBIA Level 1-certified biking professional with a deep understanding of mountain biking instruction (required)
• You possess a current 40 hr First Aid Certificate (required)
• You excel in time management and can juggle multiple responsibilities effectively.
• You remain calm and composed in high-pressure situations.
• You're an excellent communicator who can motivate and support a team.
• You're passionate about teaching and mentoring, especially when it comes to young riders.
• Have appropriate physical fitness to take on all assignments
• Be fluent in all aspects of the English language (spoken and written)
• Be able to work in inclement weather in an alpine environment
• Have sight, speech, and hearing abilities sufficient to learn skills, follow and provide directions.
• Available to work five days a week, including evenings, weekends & holidays
• Successful applicants over the age of 19 will be required to provide results of a clear background check valid within six months of the hire date before starting work. Grouse Mountain will assist with this process if the applicant does not have a valid background check.

Compensation and Benefits

Starting at $24.26/hour - $29.77/hour

All positions are eligible for the following benefits and perks:

• Free Seasonal Access Pass
• Discounts at the resort's restaurants, retail, and rental outlets
• Referral Bonus Program
• Public Transit subsidies
• Free or discounted lift tickets at many other resorts (winter/summer)
• Access to free Employee and Family Assistance Program
• Excellent training and professional development
• Northland Properties friends and family discounts program including hotels, restaurants, and recreation.

Full-time, year-round positions are also eligible for these:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
• RRSP matching plan after 1 year of service
• Free access passes for dependents

Disclaimer

The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Equal Opportunity Employer

Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.