Guest Services Representative
About QuadReal Property Group
QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management are $85 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating platforms in which it holds an ownership interest.
QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.
QuadReal: Excellence lives here.
Role Description
The Guest Services Representative will act as a "brand ambassador" for Capilano Mall, enthusiastically promoting the Centre, its stores, programs and services. The Guest Services Representative reports directly to the Guest Services Supervisor.
Responsibilities
Respond to shopper's requests and inquiries, via telephone, email, or in-person, responding in a professional, knowledgeable, and friendly manner
Maintain a thorough knowledge of the Centre's services, stores and locations, merchandise, and upcoming special events and promotional services
Develop and maintain strong relationships with retailers and educate on the Centre's services
Proactively seek opportunities to create memorable customer interactions, going above and beyond to assist customers, and provide exceptional service
Comply with the roof access, lost and found and wheelchair/stroller sign-out procedures.
Support the Centre's gift card program including handling cash, credit and Interact payment, and reconciling receipts
Complete administrative tasks and conduct all service functions related to the Concierge Desk
Assist with promotional and special events as required
Provide gift wrapping for customers and assist with other related duties
Experience and Qualifications
Experience in a similar position with exceptional customer service skills
Intermediate skills in Microsoft Office (Excel and Word)
Strong organizational, planning and time management skills
Excellent oral and written communication skills
Strong attention to detail and problem solving skills
Ability to prioritize workload and handle competing priorities and deadlines
Positive and friendly "Customer First" attitude
Flexible schedule and with the ability to work at least three days per week on weekdays, weekends, and holidays
The expected hourly range for this role is $18 to $20.
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Note to Recruiters: QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.
QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.