Leisure Sales Specialist

Job Title: Leisure Sales Specialist

Location: North Vancouver

Department: Sales

Reports to: Director, Sales & Partnerships

Role Status: Full Time / Permanent / Salaried

ABOUT US

As Vancouver's premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply.

JOB SUMMARY

We are seeking an energetic and self-motivated professional to support and grow our leisure sales program. The Specialist is a strong communicator with natural interpersonal skills conducive to building and maintaining excellent relationships with tourism industry clients. In addition to administrative duties, this individual will also promote our mountain experience to clients through familiarization tours, product knowledge training, in-destination outreach, off-site networking events and industry shows. This role is well suited for an individual with an entrepreneurial spirit and interest in growing their career within tourism.

ESSENTIAL JOB FUNCTIONS

Tour Operator and Travel Trade Partner Relations:

• Establish and maintain strong relationships with tour operators and other industry partners
• Partner support including operations and logistics updates, rate administration and providing promotional content and sales tools
• Ensure client satisfaction and resolve any issues that may arise
• Coordinate logistics such as arrival process, ticket redemption and ensuring everything is organized and running smoothly

Driving sales through tour operators and industry partners:

• Proactive outreach to tour partners to identify and develop promotional programs and new business opportunities
• Lead hotel concierge outreach and referral program
• Coordinate and participate in familiarization tours, product knowledge programs, industry events/shows
• Stay on top of industry trends, best practices, competitors and leveraging this industry intelligence to identify and recommend new business opportunities

Inter-Departmental Alignment:

• Collaborate with internal teams (marketing, finance, operations, guest services) for supporting materials, services and seamless operations

REQUIRED QUALIFICATIONS AND ABILITIES

• Successful completion of post-secondary degree or diploma
• Previous experience in tourism industry preferred
• Comfortable speaking and presenting in front of groups
• Ability to think and act strategically, work independently and manage time efficiently
• Exceptionally strong oral communication skills, ability to develop rapport and credibility
• Effective presentation selling skills and objection handling techniques
• Ability to work in a high speed, high demand environment and meet tight deadlines
• Committed work ethic, positive work attitude
• Exceptional customer service skills
• Knowledge of MS products including Word, Excel and Outlook
• Ability to work evening, weekend and statutory holidays, when required. Some travel required.

WORKING CONDITIONS

This position takes place primarily indoors and onsite at Grouse Mountain Resort, with the exception of familiarization tours and product knowledge tours outdoors on the Mountaintop.

COMPENSATION AND BENEFITS

$53,000 to $58,000 annually

All positions are eligible for the following benefits and perks:

• Free Seasonal Access Pass
• Discounts at the resort's restaurants, retail, and rental outlets
• Referral Bonus Program
• Public Transit subsidies
• Free or discounted lift tickets at many other resorts (winter/summer)
• Access to free Employee and Family Assistance Program
• Excellent training and professional development
• Northland Properties friends and family discounts program including hotels, restaurants and recreation

Full-time, year-round positions are also eligible for these:

• Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans
• RRSP matching after 1 year of service
• Free access pass for dependants

DISCLAIMER

The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

EQUAL OPPORTUNITY EMPLOYER

Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.