Mountain Bike Park Patrol Supervisor

Job Title: Bike Park Patrol Supervisor

Location: North Vancouver

Department: Safety

Reports to: Manager, Patrol

Role Status: Full Time / Seasonal / Hourly

ABOUT US

As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply.

JOB SUMMARY

As a Patrol Supervisor, you will support the Patrol Manager in the execution of all patrol and safety operations while overseeing the patrol and volunteer patrol teams. You are a key member of the Mountain Operations team, ensuring a safe and exceptional experience for all guests and staff at Grouse Mountain.

ESSENTIAL JOB FUNCTIONS

• Supervise and motivate a team of up to 10 staff patrollers and 5 volunteer patrollers
• Ensure the safety of mountain staff and guests through proactive injury prevention and incident response
• Lead gondola, chairlift and tram evacuation/rope rescue procedures if necessary. Assist with the hiring, orientation and training of new and returning patrol staff
• Assist with patrol scheduling to ensure adequate first aid and safety coverage
• Lead and assist in the investigations of incidents involving guests or staff
• Maintain, inventory and secure all patrol equipment and department facilities
• Ensure proper documentation of injuries and incidents
• Administer first aid services to injured staff and guests
• Educate staff and guests on safety protocols
• Act as a safety resource for other departments, fostering a strong safety culture
• Participate in and lead emergency response efforts as required
• Other duties as required

SUPERVISORY RESPONSIBILITIES

This position provides direct supervision to the Patrol, Mountain Safety and Volunteer Patrol Teams.

REQUIRED QUALIFICATIONS AND ABILITIES

Minimum Qualifications:

• Advanced-level Mountain Biking skills, with experience riding technical trails and features
• High levels of physical fitness to meet the demands of trail patrol, emergency response, and potential bike-assisted rescues
• ≥80-hour first aid certification, such as:
  • Occupational First Aid – Advanced
  • Outdoor Emergency Care
  • Non-Urban Emergency Care
  • BC Licensed EMR or PCP
• Comfortable working at heights with a basic understanding of rope rescue. Internal training will be provided.
• 2+ years of patrol experience
• Rope rescue experience
• Basic knowledge of Workers Compensation Act and Occupational Health & Safety Regulations
• Experienced with advanced medical protocols, such as:
  • Entonox, Sager, Epi-pen, Salbutamol, Nitroglycerin administration
• Must successfully complete a criminal record check prior to the start date (Grouse Mountain will assist with the process)

Preferred Qualifications:

• BC Licensed EMR or PCP
• Rope Access and/or Rescue Certification
• Incident Command Structure Training
• Incident Investigation Training
• Previous supervisory experience in a patrol or safety role

WORKING CONDITIONS

Patrol Supervisors perform most duties outdoors, often in varied weather conditions including rain, heat and rough terrain. Hours of Operation are weather dependant. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require extended periods of riding, lifting, carrying equipment and other manual tasks.

COMPENSATION AND BENEFITS

$24.16 to $28.25/hour

All positions are eligible for the following benefits and perks:

• Free Seasonal Access Pass
• Discounts at the resort’s restaurants, retail, and rental outlets
• Referral Bonus Program
• Public Transit subsidies
• Free or discounted lift tickets at many other resorts (winter/summer)
• Access to free Employee and Family Assistance Program
• Excellent training and professional development
• Northland Properties friends and family discounts program including hotels, restaurants and recreation

Full-time, year-round positions are also eligible for these:

• Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans
• RRSP matching after 1 year of service
• Free access pass for dependants

DISCLAIMER

The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

EQUAL OPPORTUNITY EMPLOYER

Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.