Mountain Bike Rental Technician

Job Title: Mountain Adventures Guide

Location: North Vancouver

Department: Mountain Adventures

Reports to: Manager, Rentals and Mountain Adventures

Role Status: Full Time / Part Time / Seasonal / Hourly

ABOUT US

As Vancouver's premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply.

JOB SUMMARY

Mountain Adventures Guides are responsible for the daily operations of our adventure activities - including Mountain Ziplines and the Mountain Ropes Adventure. Gearing up, providing a safety briefing and taking guests through their whole two-hour experience, our guides are outgoing and knowledgeable, providing a memorable tour for all our visitors.

ESSENTIAL JOB FUNCTIONS

• Guiding tours in a safe and professional manner while engaging with guests and providing an informative experience about Grouse Mountain and its surroundings
• Completing daily opening and closing inspections of the department areas and ongoing inspections of all relevant safety gear and equipment; reporting any equipment safety hazards and malfunctions to the Supervisor on duty
• Checking in guests for appropriate experience, process retail photos and other mountain activity sales to add value to guest experience
• Monitoring activities for risk management, as well as assessing and intervening when situations require (according to company policies)
• Ensuring guests enjoy safe, positive and enriching experiences that exceed the guests' expectations
• Demonstrating, teaching and assisting guests in the use of safety equipment
• Ensuring the correct fit, adjustments and use of equipment before and during activity participation, ensuring safety rules are followed without compromise
• Promoting Mountain Adventures activities and all other Grouse Mountain products, services and promotions in order to keep our guests informed
• Completing daily written reports and checklists
• Completing general housekeeping duties for the Zipline Circuit, Ropes Course, Eye of the Wind, Flight Center, Ropes Hut and staff area on a daily basis
• Maintaining a clean work environment, including cleaning/disinfecting Zipline/Rope equipment, common touch surfaces and other areas in the Adventures facilities

SUPERVISORY RESPONSIBILITIES

This position reports directly to the Manager, Rentals and Mountain Adventures with no direct supervisory responsibilities given.

REQUIRED QUALIFICATIONS AND ABILITIES

• Successful completion of secondary school preferred
• Must have flexible availability and be available on evenings, weekends and holidays, including being available to work at least 3 days per week during July and August
• Time Off is limited and is only available on a first come first serve basis
• Previous experience leading groups, public speaking or tour guiding considered an asset
• First-aid qualifications considered an asset
• Must be able to complete all paperwork according to company policy, including proper delivery of release of liability waiver
• Must be able to work at heights and understand the requirements of mandatory safety at heights
• Must be able to meet the physical requirements of the job including restrictions for each activity
• Previous experience in customer service and/or adventure tourism considered an asset
• Have the ability to communicate effectively with teammates, leaders and both adults and young guests in both group and individual settings
• A reliable self-starter who can work with minimal supervision
• Must be able to handle the physical requirements of an outdoor position that operated in all types of weather
• Must complete area-specific training and pass a written test

WORKING CONDITIONS

Mountain Adventures Guides perform most of their duties outdoors and may work in all different kinds of weather conditions. Hours of Operation are weather dependant. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, shoveling and other forms of manual tasks.

COMPENSATION AND BENEFITS

$18.40 to $21.52/hour

All positions are eligible for the following benefits and perks:

• Free Seasonal Access Pass
• Discounts at the resort's restaurants, retail, and rental outlets
• Referral Bonus Program
• Public Transit subsidies
• Free or discounted lift tickets at many other resorts (winter/summer)
• Access to free Employee and Family Assistance Program
• Excellent training and professional development
• Northland Properties friends and family discounts program including hotels, restaurants and recreation

Full-time, year-round positions are also eligible for these:

• Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans
• RRSP matching after 1 year of service
• Free access pass for dependants

DISCLAIMER

The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

EQUAL OPPORTUNITY EMPLOYER

Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.