Accommodations General Manager

 Position: The HFN Group of Businesses (HGB) has a full-time position available for an Accommodations General Manager.
The General Manger is responsible for all aspects of operations of the Ḥačas Inn, Awis Guest House, and Upnit Lodge. The goal for the General Manager is ensure profitability of the business, to drive sustainable growth and long-term success in order to provide a return on investment for the Nation.
The Accommodations General Manager’s main responsibility is to meet and exceed the expectations of guests and employees and in-so-doing achieve the profitability, customer service and asset management expectations of ownership.
A successful General Manager will be entrenched in, and engaged with, the community in which they operate. The General Manager will succeed by demonstrating the know-how to deliver on the vision and uphold the culture of a phenomenal hotel company. This position will be based out of our operations located in Bamfield, BC. The General Manager will reside in Bamfield, with accommodations provided at the Motel.
The Accommodations General Manager is a key ambassador for the company brand. The General Manager leads by example and fostering Huu-ay-aht First Nations Core Principles ʔiisaak - Greater Respect, ʔuuʔałuk - Taking Care Of, and Hišuk ma c̕awak - Everything is One.

Location: The business operations are located in Bamfield, B.C.

Open to: All qualified applicants with preference given to Huu-ay-aht citizens.

PRIMARY ROLES

Key Accountabilities

• Oversee and manage the overall day-to-day operations of all accommodations
• Maintain strong two-way communication with the supervisory employees on a daily and weekly basis
• Participate in the development of annual and long-term business plans and goals for future development/improvements that leads to growth and prosperity.
• Manage the business assets including the buildings, moorage/docks and equipment.
• Conduct routine maintenance required on building and is the lead on property issues including capital projects and refurbishment.
• Manage on-going profitability, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure delivery of an excellent guest experience resulting in high levels of customer satisfaction
• Develop and implement policies and procedures to improve effectiveness and efficiency.
• Supervise and directs employees and provide performance feedback and coaching to improve their effectiveness.
• Encourage a positive and supportive working environment and a team approach.
• Ensure compliance with all policies, procedures and regulations regarding safety, security and emergencies.
• Ensure all health and safety standards are exceeded as evidenced by participation and reporting of the hazard’s assessments, monthly written updates on incidents and near misses as well as documented health and safety meetings and hazard inspection
  communications.
• Maintain all month-end documentation and provide the accounting department accurate reports and follow-up as required.

Sales and Growth

As one of the last undiscovered tourism gems on Canada’s Westcoast, Bamfield is positioned for steady tourism growth over the next decade. The recent upgrade to the road to Bamfield has made the community far more accessible for visitation.
A core feature of the position will be designing and implementing a marketing campaign to grow the number of room nights at the accommodations, particularly in the off season.
This includes:

• Building strategies and maintaining strong (if not the strongest) market share by continuously building and monitoring data and market activity in the area to maximize results.
• Collaborating with Management to gather and relay market intelligence, leads, and conduct local sales initiatives.
• Promoting and building off season events to increase the market size of room stays in the community.

Job Requirements:

• Knowledge of Huu-ay-aht First Nations goals and aspirations.
• Knowledge of the unique challenges facing 'remote communities'.
• A minimum of 5 years’ experience working in a management role in a related hospitality and/or tourism business.
• Current BC Driver’s license.
• Certification(s) and/or license(s) appropriate to the business.
• Proven ability to work independently developing and executing long term operational plans.
• Proven ability to analyze and evaluate financial results and implement change when necessary.
• Proven ability to manage and develop staff including the ability to mentor, coach and manage performance.
• Proven hospitality marketing skills including social media
• Excellent customer service skills
• Superior written and verbal communication skills evidenced by an ability to quickly craft messages that are easy to understand by various audiences both internal and external
• A dedication to provide exceptional customer service and an ability to hold team members accountable to the same level
• Successful background checks, including police record check, employment verification, reference checks, and education/credential verification.

Candidates:

We are looking for you, if you are:

• self-motivated
• dedicated to quality customer service and maintaining open communication
• dependable, calm, optimistic and leads by example.
• experienced in operating a business in the hospitality and/or tourism sector and want to take on a new challenge
• excited by the lifestyle opportunities of living in Bamfield and becoming an integral part of the community
• a people person who enjoys being part of a team that is dedicated to realizing the vision for a flourishing Huu-ay-aht economy.
• able to set and exceed goals as evidenced by an exceptional sales / revenue track record in previous roles
• able to set priorities for self and others in the hotel
• capable of project planning coupled with time management and organization techniques

Desired Education

A Diploma or Degree in Hospitality Management, Business or other applicable area considered a significant asset; training and certification within the first two years will be provided

Working Conditions

• May be required to work early morning, late evening and weekend shifts
• Ability to be flexible with hours of work to respond to urgent matters
• May be required to travel, a valid driver’s license is a must
• Fun work environment, committed to realizing all our Core Pillars

Compensation package will be based on the successful candidate’s experience and recognized value to the organization.

Salary range: $70,000 - $85,000 (a bonus system is under development).
Application Details:
Interested applicants should submit a resume and cover letter highlighting the skills and experience you would bring to this position and the reason for your interest to *********@********.*** only those shortlisted will be contacted for an interview.
Closing Date: Resumes received by 4:00 pm on December 22, 2024 will be considered.
We thank all applicants for their interest in this position; however, only those candidates selected for an interview will be contacted