Director of Accommodation

Position Profile: Director of Accommodation
Location: Revelstoke, BC, Canada
Reports to: Vice President
Department: Admin & General

Proud to be 100% Canadian-owned, Northland Properties is recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada's fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
About Us
Revelstoke Mountain Resort (RMR) is a division of Canada's largest privately held hospitality company, Northland Properties Corporation (NPC), and since its inception in 2007, we have gained a reputation for legendary powder, big mountain terrain, and small-town charm. We are seeking a talented Marketing Manager to join our team and contribute to our mission of providing unforgettable mountain experiences.
Position Overview:
Revelstoke Mountain Resort (RMR) is seeking an experienced and innovative Director of Accommodation who will drive excellence in guest satisfaction, team member engagement and owner success. This leader will offer strategic guidance, operational support, and hands on leadership.
Key Responsibilities:
• Oversee multiple properties, ensuring lean, efficient, and high-quality operations.
• Collaborate with Payroll, Human Resources, and Accounting teams to resolve operational issues.
• Support corporate initiatives by contributing insights to revenue-driving and RevPAR strategies.
• Advise corporate leadership on financial planning, budgeting, and operational policies.
• Assess and enhance General Managers' performance through strategic planning and redirection.
• Ensure properties meet or exceed revenue and Net Operating Profit (NOP) targets.
• Maintain exceptional service and product quality by continuously evaluating and improving processes.
• Develop staff through goal setting, performance reviews, and mentorship.
• Foster a results-oriented culture across all properties.
• Lead the annual budgeting process in collaboration with corporate teams.
• Stay updated on industry trends through continuous learning and professional development.
• Promote synergy among properties in sales, maintenance, and financial processes.
• Ensure General Managers effectively communicate company programs and procedures.
• Maintain high brand quality assurance (QA) results.
Qualifications:
• Minimum of 5 years in a senior management role within the hospitality industry.
• Proven success in driving organizational change and growth.
• Strong problem-solving, negotiation, and conflict-resolution skills.
• Deep expertise in hotel operations, including housekeeping, front desk, maintenance, revenue management, and sales.
• Experience mentoring and coaching teams with varying levels of expertise.
• Strong leadership and influence skills for engaging direct and indirect reports.
• Self-motivated, results-driven, and solution-oriented mindset.
• Exceptional communication skills with the ability to interface with senior management, investors, staff, and guests.
• Strategic thinker with hands-on operational expertise.
• Flexibility to work additional hours during peak periods.
Key Competencies:
• Leadership: Ability to inspire and lead a team, fostering a collaborative and positive work environment.
• Strategic Thinking: Strong analytical skills with the ability to think strategically and make data-driven decisions.
• Adaptability: Flexibility to adjust strategies based on market conditions and emerging trends.
• Customer Focus: Deep understanding of customer needs and the ability to communicate with diverse audiences.
Compensation:
A competitive compensation package will be provided based upon qualifications, experience, and skill set. Further details will be discussed in a personal interview.
Benefits and Perks:
• Annual Season Pass (Summer/Winter)
• Health and dental benefits, as per the Resort's Benefits policy
• Group Savings Plan, as per the Resort's Benefits policy
• Paid personal/sick and vacation days
• Discounted lift tickets for friends and family
• Discounts at the resort's restaurants, retail, rental, repairs outlets including pro deals
• Free or discounted lift tickets at many other resorts
• Discounts at Sutton and Sandman hotels (employee and friends/family)
• Additional Northland Properties discounts via a Perks program with other vendors
Disclaimer
The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Revelstoke Mountain Resort is an equal opportunity employer.
Note: This job description is intended as a general guide to the job duties and is not exhaustive. It may be modified as needed to meet the evolving needs of the resort. *