General Manager - The Sutton Place Hotel, Revelstoke Mountain Resort

Position Profile: General Manager - The Sutton Place Hotel, Revelstoke Mountain Resort
Location: Revelstoke, BC, Canada
Reports to: Vice President
Department: Admin & General

Proud to be 100% Canadian-owned, Northland Properties is recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada's fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
About Us
Revelstoke Mountain Resort (RMR) is a division of Canada's largest privately held hospitality company, Northland Properties Corporation (NPC), and since its inception in 2007, we have gained a reputation for legendary powder, big mountain terrain, and small-town charm. We are seeking a talented Marketing Manager to join our team and contribute to our mission of providing unforgettable mountain experiences.
Position Overview:
We are seeking an experienced and dynamic General Manager to lead the operations of The Sutton Place Hotel at Revelstoke Mountain Resort. This is a strategic leadership role responsible for driving business success, financial performance, and fostering a culture of excellence, ensuring outstanding guest experiences and a highly engaged team.
Key Responsibilities
Operational & Financial Leadership
• Oversee all aspects of daily hotel operations, ensuring efficiency, high standards, and adherence to company policies and procedures.
• Drive revenue growth, occupancy rates, RevPAR, and market share by collaborating with the Revenue Management team to develop effective pricing strategies.
• Manage financial performance, including NOP, budgeting, forecasting, and cost control, to maximize profitability.
• Ensure timely, accurate financial reporting and compliance with operational controls.
Guest & Employee Experience
• Foster a culture of service excellence, ensuring a consistently exceptional guest experience.
• Maintain an open-door policy and collaborate with HR to promote a fair, inclusive, and engaging work environment.
• Provide mentorship, coaching, and professional development to department leaders, ensuring high performance and accountability.
• Address and resolve guest and employee concerns efficiently to enhance satisfaction and team morale.
Strategic & Community Engagement
• Stay current with industry trends to maintain a competitive edge.
• Lead the hotel's Health & Safety initiatives, including emergency response procedures and safety training.
• Actively participate in community engagement and build strong local business relationships.
Strata & Rental Pool Management
• Oversee the rental pool program, ensuring financial accuracy, owner relations, and maintenance standards.
• Work closely with the strata board and Northland Properties to manage common property maintenance, financial oversight, and strategic initiatives.
Qualifications & Experience
• Minimum 5 years of experience in a hotel leadership role within a comparable environment.
• Deep understanding of hotel operations, including Rooms, Revenue, Sales, Accounting, HR, Security, Strata Corporation, and Rental Pool Management.
• Proven ability to drive guest satisfaction, employee engagement, and financial success.
• Strong leadership, problem-solving, and organizational skills.
• Experience with budgeting, forecasting, cost control, and financial reporting.
• Proficiency in Microsoft Office and hotel property management systems.
• Degree/Diploma in Business Administration or Hospitality Management (preferred).
• Additional languages are an asset.
Key Competencies:
• Leadership: Ability to inspire and lead a team, fostering a collaborative and positive work environment.
• Strategic Thinking: Strong analytical skills with the ability to think strategically and make data-driven decisions.
• Adaptability: Flexibility to adjust strategies based on market conditions and emerging trends.
• Customer Focus: Deep understanding of customer needs and the ability to communicate with diverse audiences.

Compensation:
A competitive compensation package will be provided based upon qualifications, experience, and skill set. Further details will be discussed in a personal interview.
Benefits and Perks:
• Annual Season Pass (Summer/Winter)
• Health and dental benefits, as per the Resort's Benefits policy
• Group Savings Plan, as per the Resort's Benefits policy
• Paid personal/sick and vacation days
• Discounted lift tickets for friends and family
• Discounts at the resort's restaurants, retail, rental, repairs outlets including pro deals
• Free or discounted lift tickets at many other resorts
• Discounts at Sutton and Sandman hotels (employee and friends/family)
• Additional Northland Properties discounts via a Perks program with other vendors
Disclaimer
The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Revelstoke Mountain Resort is an equal opportunity employer.
Note: This job description is intended as a general guide to the job duties and is not exhaustive. It may be modified as needed to meet the evolving needs of the resort. *
You must be legally entitled to work in Canada; this position does not offer LMIA Support.