Shft Mgr, Front Office-rrcr

Duties and responsibilities for our next Shift Manager, Front Office will include:

• Assisting the Manager, Front Office in all aspects of the department and ensure service standards are followed
• Ensuring the safety of guest and Team Members with a thorough understanding of emergency procedures
• Assisting in developing Performance Objectives and delivering Performance Evaluations
• Consistently providing professional, friendly and engaging service to our guests
• Liaising and communicating effectively with all appropriate operational departments
• Communicate through pre-shift logs, emails and departmental meetings all information for the respective shift and areas of operation.

Successful candidates will demonstrate the following qualifications:

• Exceptional interpersonal and communications skills
• Minimum 1 year of supervisory experience required
• Experience using Opera/Micros systems
• Ability to handle multiple tasks and projects at one time
• Ability to stand for long periods of time
• Ability to lift 50 pounds
• Computer literacy in MS Office; Opera an asset
• Serving It Right Certification or the ability to achieve a Serving It Right Certification
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
• A willingness to learn, develop and achieve new skills for personal and professional development
• A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence
• Live GCE's Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship
• Candidates must be ready and willing to work a flexible schedule, including graveyards, weekends and holidays. The hours of work will be based on operational and business needs.

Candidates must be ready and willing to work a flexible schedule, including late nights, weekends, and holidays. The hours of work will be based on operational and business needs.