Service Supervisor
December 16 2024
Industries
Electric, Electronic
Categories Management, Administration,
Surrey, BC • Full time
What to ExpectWhat You'll Bring
Tesla's Service Shop Supervisors lead our service shop floor teams. In this role, you are responsible for managing a team of technicians and ensuring they provide exceptional service while maintaining operational efficiency in our service centers.
What You'll Do- Lead, coach, and develop a highly engaged team of technicians to achieve service output goals
- Maintain appropriate shop records and inventories and manage smooth workflow in the service center
- Serve as the process leader for shop activities, ensuring work standards are defined and systemically improved with input from service technicians and the rest of the service center team
- Partner with Service Manager and other key stakeholders to establish targets for quality, speed, and cost in line with customer and business needs
- Monitor to ensure that all employees comply with safety regulations and the service center's safety program
- Work with employees to manage schedules and resolve technical and personnel problems
- Conduct regularly scheduled one on one developmental meetings with team members to facilitate professional development and monitor team training requirements
- Bachelor's degree, or equivalent
- Prior leadership experience (1-3 years) in a service-focused industry preferred; automotive expertise is not required
- Excellent communication, time-management, and problem-solving skills, and an ethical execution of Tesla standards
- Excellent interpersonal and communication skills
- Able to work a flexible schedule, including weekday and weekend overtime
- Proficient with Microsoft Office Suite
- Valid driver's license required
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