JOB TITLE: ASSISTANT HOUSEKEEPING MANAGER
DEPARTMENT: HOUSEKEEPING
REPORTS TO: DIRECTOR OF HOUSEKEEPING
OVERVIEW/BASIC FUNCTION:
To assist the Director of Housekeeping in maintain an orderly and clean property.
RESPONSIBILITIES:
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Conduct a standard testing for all different positions in the department on a daily basis to ensure a consistency in the service quality.
• Follow up with Housekeeping EGGs and try to contact the guests and resolve all the outstanding EGGs
• To be acting Director of Housekeeping when Director of Housekeeping is off the property for a period of time. The Assistant Housekeeping manager is to follow the Director of Housekeeping's instruction exactly as has been procedure without exception.
• Completes morning and evening reports and assists with assignment of room attendants and housepersons. Also responsible for key control.
• Attend weekly Heath Labour Management meetings and ensure that daily and weekly labour management procedures are followed, in the absence of Director of Housekeeping.
• Ensure that daily payroll management procedures are submitted within deadlines. Ensure payroll paperwork is submitted on time for all departments within your department. Ensure staff adheres to the proper requisition process.
• Ensure occupational health and safety standards are maintained throughout the hotel and are in compliance with local, state and Federal laws. Follow up on items requiring actions from the Occupational Health & Safety Committee.
• Follow up on items requiring actions from the Coffee Club committee
• Trains new supervisors and assists the training of room attendants, housepersons and other housekeeping staff.
• Work with laundry personnel and also train them when needed.
• Inspect all public areas daily, and check the daily events sheets
• Check the arrival reports for 3 days in advance and departure reports
• Follow up with the guest complaints and make sure to be solved on the same day.
• Report all injuries to security so a written report can be made.
• Work closely with Head houseperson and make a tour with that person through their area to ensure par of supplies of linen and amenities are in linen storerooms for proper operation.
• Personally supervises the cleaning of VIP rooms and when completed informs Director of Housekeeping for inspection, (Vacant and Occupied rooms on a daily basis)
• Assist in all physical inventory of linens and supplies, weather will be daily, weekly or quarterly..
• Make schedule for the department weekly, and follow up with no shows, sick calls.
• Supervise and coordinate the general linen inventory
• Inform night staff of VIP rooms and special requests and assignments.
• Make sure that the spring cleaning will be done perfectly, and make sure that the mattress flipping will be done on time.
• Make sure that all the special projects will be done perfectly and on a timely manner, e.g. window washing, pest control programs
• Monitor the Housekeeping OS&E inventory and be involved in monitoring the expenses and do the departments purchasing orders.
• Do the necessary Pos with the Director of Housekeeping supervision and approval.
• Maintain lost and found procedures in the guest rooms and in the public areas
• All other duties as required
QUALIFICATIONS:
• Experience: Minimum two years' experience in a supervisory position with a housekeeping department for a luxury or ultra-luxury hotel.
• Education: High school diploma.
• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data., be a problem solvers for the guest complaints and staff issues.
• Technical Skills: Ability to read and interpret business records and statistical reports; basic mathematical skills to interpret financial information and prepare budgets; ability to analyze the interpret established policies; ability to understand the government regulations covering business operation; ability to make business decisions based on productions reports and similar facts as well as on your own experience and personal opinions; ability to see differences in widths and lengths of lines such as those on graphs; ability to deal with the general public, customers, employees, union and government officials with tact and courtesy; ability to plan and organize the work of others; ability to change activity frequently and cope with interruptions; ability to speak and write clearly; ability to accept full responsibility for managing an activity.
• Language: Required to speak, read and write English, with fluency in other languages preferred.
• Physical Requirements: Must be able to exert physical efforts, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
•Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.